Market Administrator

Improveit Home Remodeling•Cincinnati, OH

6d•Onsite

About The Position

ImproveIt! Home Remodeling , a well-established, highly successful and rapidly growing Midwest-based home remodeling leader, seeks a dynamic and results-driven Market Administrator. Market Administrator Position Overview The Market Administrator is responsible for driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications. This position protects and advances our brand by helping to ensure we provide a 5-star experience through facilitating the on-time and error-free installation of our products and timely, responsive communication with our customers. The Market Administrator will provide oversight of each stage of the project life cycle and timeliness and accuracy of all project documentation.

Requirements

2+ years prior experience in customer service in home improvement, replacement contracting, home services or related industries.
High School Diploma or equivalent
Strong written and verbal communication skills
Ability to work autonomously.
Ability to problem solve and collaborate with others to reach resolutions.
Attention to detail.
Accurately type 40+ words per minute
Proficient using Microsoft Office and Online Systems/CRMs

Responsibilities

Create and run reports for projects and incomplete work, forecasting and inventory that will ensure the market meets company goals and objectives.
Act as the first point of contact for market customers regarding measures, projects and warranty issues and surveys.
Ensure all Warranty requests are handled in a thorough and timely manner to the customer’s satisfaction and Departmental SOPs, including managing warranty projects in Rhinoforce per appropriate SOP(s).
Determine if service requests are under warranty coverage and if job is less than or greater than one year for appropriate SOP.
Review services less than one year to assess if service qualifies for a crew chargeback.
Submit all Installer chargebacks for labor warranty and maintenance fund reconciliation.
Process payments on chargeable services.
Schedule Project Measures and Warranty Services.
Manage project workflow and documentation by utilizing reports to ensure Project accuracy, timeliness and follow up.
Assist Warehouse Manager to provide accurate inventory counts and reporting.
Provide Market administrative support.
Act as the market expert in Rhinoforce and provide training and support to the Install Team.
Participate in Project Management teams to create improved processes and market efficiency.