Market Admin Coordinator

Monogram Health

7d • Remote

About The Position

The Market Administration Coordinator (MAC) at the highest level responsible for
managing complex administrative needs for a given field team.  The MAC ensures
efficient operations by managing clinician calendars, driving staff
productivity, and providing administrative support to key Pod leaders (MPE, MM,
CPL). The primary duties of this role include optimization of clinician
calendars to meet the current needs and strategic priorities of the Pod,
including engagement, PHDV completion, or treatment visits. An indicator of
success for the MAC is meeting overall clinician productivity targets.

Day-to-day, the MAC operates with agility to optimize same-day calendar
availability and create or adjust visits as needed. They also should support the
delegation of forward-looking scheduling. Daily review of visit dashboards and
reporting is critical to the MAC’s success.  The MAC must be extremely organized
and detail oriented.

This individual will be responsible for tracking and providing analytics to
regional leaders on staff productivity and utilization.  The MAC will work
closely with their market and general managers to support initiatives within
their assigned area.  The MAC is a leader within their assigned area will need
to interface with clinicians daily to support operations and drive
productivity.

Requirements

• Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or home health environment.
• Prior experience analyzing performance and productivity metrics required.
• Proven accountability for performance outcomes and exceptional organization skills.
• Ability to multi-task and manage a large volume of concurrent priorities.
• Demonstrated verbal, written, and visual communication skills.
• This position is remote but may require 25% travel within their given market.

Nice To Haves

• For bachelor’s prepared, prior experience in the healthcare industry, e.g., healthcare management, managed care, and/or home health environment is preferred.
• Microsoft Excel and Salesforce experience is preferred.

Responsibilities

• Review weekly and day-of calendars and take action to optimize staff utilization (scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, directly outreach to patients where needed)
• Provide administrative support to the team, such as monitoring and responding to Teams chats with staff for incoming clinician scheduling requests or confirming Doxy capability with members
• Measure, track and report out on staff productivity and utilization and proactively identify team members that are underperformers and outliers.
• Assist with onboarding duties for new hires on team, particularly in optimizing schedules to allow for training opportunities and visit ramping
• Coordinate scheduling updates between field based clinical team members and centralized scheduling team members.
• May call patients directly to book, reschedule or confirm visits.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level