Market Access & Reimbursement Specialist

Synapse Biomedical•Oberlin, OH

About The Position

Synapse Biomedical is a global leader in life-altering neurostimulation technologies, including the NeuRx DPS, TransAeris, and Synchrony systems. Dedicated to the research, development, and commercialization of innovative medical devices, we create pioneering solutions that give patients new hope and equip clinicians with advanced tools to improve treatment pathways. Our mission is to advance patient outcomes and transform standards of care worldwide by reaching beyond traditional treatment methods and setting a new benchmark for medical innovation. At Synapse Biomedical, you'll join a passionate, mission-driven team committed to ethics, excellence, and making a measurable impact on patients' lives while contributing to technologies that shape the future of respiratory care and neuromodulation. . We have a job opening for a Market Access & Reimbursement Specialist Collaborate and grow with us while helping others live a better life! Position Overview The Market Access & Reimbursement Specialist plays a critical role in ensuring patients, providers, and facilities can seamlessly access Synapse Biomedical's medical device technologies. This highly visible, customer-facing position supports reimbursement operations, education, and market access strategy. The ideal candidate enjoys building relationships, thrives in a collaborative environment, communicates effectively with diverse stakeholders, and excels at resolving complex reimbursement challenges.

Requirements

Bachelor's degree in Business, Finance, Healthcare, or related field, or equivalent experience.
Minimum 3 years' experience in medical device reimbursement; neuromodulation experience preferred.
Demonstrated expertise in all MS Office programs, including Word, Excel, PowerPoint and Outlook; ability to learn additional programs, such as database creation.
Strong expertise in payer policies, medical coding, coverage requirements, and reimbursement processes.
Proficiency with EPIC, SSI, OnBase, and payer portals.
Excellent communication and presentation skills; strong analytical and organizational abilities.
Ability to type 45+ WPM and maintain sustained focus on complex documentation.
Willingness to travel up to 30%; valid driver's license and clean driving record.

Nice To Haves

neuromodulation experience preferred.

Responsibilities

Reimbursement Operations & Customer Support: Research, troubleshoot, and resolve reimbursement obstacles in partnership with providers and payers.
Respond to coding, coverage, and payment inquiries from physicians, hospitals, clinical teams, and internal partners.
Support patients, caregivers, and referral sources by providing accurate information and processing orders for devices and DME.
Verify insurance eligibility, process claims adjustments and refunds, and ensure payer and regulatory compliance.
Review CPT-4, ICD-10, UB04, HCFA 1500, and charge accuracy to maximize reimbursement outcomes.
Education, Communication & Resource Development: Provide compliant reimbursement education to Sales, clinical specialists, physicians, and facilities.
Develop tools, presentations, and training resources that strengthen market access and reimbursement success.
Deliver live training sessions for internal and external audiences.
Represent the company at industry tradeshows and events, serving as a reimbursement subject-matter expert.
Market Access Strategy & Collaboration: Collaborate with reimbursement consultants on complex claims, payer advocacy, and coverage initiatives.
Support contracting, coverage, and payer policy efforts that expand access to Synapse technologies.
Maintain up-to-date knowledge of payer trends, regulatory requirements, and reimbursement environments.
Track and report reimbursement performance, coverage trends, and strategic initiatives.
Work cross-functionally with Sales, Marketing, Quality/Regulatory, and Engineering.