Marine Experience and Operations Manager

Pursuit-posted 3 days ago
$87,000 - $93,000/Yr
Full-time • Manager
Onsite • Seward, AK
251-500 employees
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Helping to create iconic, inspiring, and unforgettable guest experiences by leading our team of Marine Tourism professionals at Kenai Fjords Tours! $87,000-$93,000 plus full benefits including medical, vision, dental, 401K with employer match, and more! This role is set to start as soon as possible!

  • Oversee daily boat operations, including crew management, scheduling, safety protocols, customer service, and guest satisfaction
  • Act as the central point of contact to ensure tours run smoothly, efficiently, and safely
  • Coordinate between crews, maintenance teams, and management to address operational needs
  • Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness
  • Focus on crew training, scheduling, and performance to foster a positive and skilled team
  • Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations
  • Manage a highly experienced team of licensed captains and deckhands
  • Maintain operational efficiency and profitability while delivering optimal guest experiences
  • Previous management experience in maritime operations, hospitality, or tourism required
  • Strong leadership skills with the ability to motivate and manage a diverse crew
  • Knowledge of maritime safety regulations, emergency procedures, and operational standards
  • Excellent organizational and problem-solving abilities
  • Exceptional communication and interpersonal skills with a focus on guest service
  • Ability to remain flexible, proactive, and positive under pressure
  • Willingness to work varied shifts, including weekends and holidays
  • Commitment to Safety First and to Pursuit’s service standards
  • Work in a dynamic, culturally diverse team from around the globe
  • Fast-paced and active position with leadership responsibility
  • The chance to work in an inclusive culture and make life-long friends
  • Opportunities for career growth or future work at other Pursuit locations
  • Access to one of the world’s most beautiful and iconic National Parks
  • full benefits including medical, vision, dental, 401K with employer match, and more!
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