Marina Service Advisor

TopSide Marinas-posted 9 days ago
Full-time • Mid Level
Waukegan, IL
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The Service Advisors responsibility is to perform the duties below on a regular basis and meet customer satisfaction standards as well as company service and sales requirements. This position requires the team member to work 5 days per week and 8 hours per day. Seasonal schedule changes may take place at management discretion.

  • Sell service and maintenance work to customers in person, by telephone, and electronically as best suits the customer
  • Sell upgrades and improvements to customers
  • Document and write customer work orders and enter them in the computer
  • Secure customer approval prior to starting work including method of payment
  • Estimate mechanical and electrical repair costs when requested
  • Work with the parts department to ensure that parts are ordered after estimates are approved and monitor lead times to manage shop flow and efficiency
  • Review, edit, and approve customer billings and warranty billings
  • Work with mechanics and management to ensure timely completion of work
  • Clarify and correct reasonable customer dissatisfaction
  • Obtain warranty approval from manufacturer and help process warranty claims
  • Recommend changes in procedure that will improve service efficiency
  • Complete and process all paperwork on a timely basis and with accuracy
  • Maintain department accurate company records
  • Maintain work area in an organized, clean, and safe condition
  • Assist in training personnel
  • Promote safety procedures and implement safety requirements
  • Promote inter-departmental relations
  • Refer potential Sales leads and potential Storage leads to each department
  • Act with the highest level of integrity and maintain a positive attitude
  • High school diploma required
  • Two years of applicable experience required
  • Working knowledge of engines and parts used in the maintenance and repair of engines
  • Must be able to meet the physical requirements of the job
  • Must be able to complete assigned work in an efficient and timely manner
  • Strong work ethic and personal commitment
  • Ability to work in a team environment to achieve team, department, and company goals
  • Ability to be a self-starter and work independently
  • Medical
  • Vison
  • Dental
  • 401(k) with company match
  • PTO
  • Holiday Pay
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