Marina Guest Service Associate / Dockhand
About The Position
Do you enjoy working outdoors, helping people, and being part of a team that creates a great waterfront experience? Port Lorain Marina is looking for a service-minded, dependable, and safety-focused Marina Guest Service Associate to join our team. In this role, you will be one of the first people our boaters and guests meet. You will help create a welcoming experience from arrival to departure while supporting daily dock operations, fueling, guest assistance, and marina upkeep. This is a great opportunity for someone who enjoys hands-on work, takes pride in customer service, and wants to grow in a marina environment.
Requirements
- Strong customer service skills and a genuine passion for hospitality
- Comfort working outdoors, on docks, and on your feet for extended periods
- Ability to work safely and follow marina procedures and company policies
- Boating knowledge or marina experience preferred, but not required
Responsibilities
- Maintain a pleasant, professional, and friendly demeanor with all customers, co-workers, and clients.
- Greet and welcome guests, provide directions and information on marina amenities and local attractions, and deliver requested guest amenities.
- Assist boaters with docking, tying lines, and connecting to electric pedestals; troubleshoot electrical issues as needed.
- Support safe boater arrivals and departures while ensuring smooth, courteous service.
- Safely operate fuel pumps, monitor levels, and dispense fuel while adhering to safety protocols.
- Conduct routine equipment checks and report malfunctions or damage promptly.
- Handle cash and electronic transactions for fuel and guest services accurately.
- Record sales, explain transient rates, accept payments, and complete reconciliation in a timely manner.
- Maintain a clean, stocked, and organized fuel dock and marina areas, including restrooms, lobbies, and trash receptacles.
- Ensure the overall appearance of the marina reflects company standards.
- Follow all company appearance and policy standards as outlined in the Oasis Marinas Associate Handbook.
- Report accidents, hazards, or safety concerns immediately and comply with all site-specific safety and security procedures.
- Collaborate with co-workers and management to support marina operations.
- Perform additional duties assigned with flexibility and professionalism.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
