Marina General Manager

TopSide Marinas•Bay City, MI

About The Position

The Marina General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina General Manager works collaboratively with Regional and Executive Team members as well other colleagues throughout the organization. The Marina General Manager provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers needs. He or she will project a professional company image through all types of interactions. This is a fast-paced environment, and the Marina General Manager must be able to work under pressure.

Requirements

Act with the highest level of integrity and maintain a positive attitude
Five (5) years or more previous management and leadership experience, preferably in marina setting
Strong passion for providing excellent hospitality and customer service
Understand financial statements and the budgeting processes
Marina service background or experience is a requirement
Understand how to evaluate and address underperforming financial areas revealed in the monthly P&L
Knowledge of general boat handling and operations
Adaptable to a variety of different tasks
Ability to manage multiple projects at a time despite interruptions
Ability to make independent decisions and determine the appropriate course of action
Strong ability to develop partnerships with internal clients/others
Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel
Strong work ethic and personal commitment
Ability to work in a team environment to achieve team, department, and company goals
Ability to be a self-starter and work independently
Must have strong organizational skills and the ability to prioritize work
Adaptable to a fast-paced environment
Good presentation, facilitation, and computer skills
Proficient in Microsoft Office products including Outlook email, Word, and Excel
Must be willing to work weekends if needed
Lift up to 50 lbs
Carry up to 50 lbs
Work around water
Work in tight spaces
Stand, walk, sit, push, pull, bend, kneel, squat, twist, reach, grasp

Responsibilities

Achieve financial results according to the propertys annual operating and capital budgets
Monitor monthly P&L and know how to turn dials effectively
Know and understand all the marinas computer systems and software
Work with marketing and provide information to sell services
Monitor service demand and tech productivity
Achieve occupancy goals for slips and storage
Supervise the security and safety of the marina grounds and buildings
Set a standard of excellence in service and professionalism
Understand and comply with government agencies including, but not limited to OSHA EPA Army Corp of Engineers TSSA ABYC
Maintain a professional relationship with all agencies, contractors, vendors, and customers
Lead weekly management meetings with all department Supervisors / Managers
Create KPIs to measure process efficacy
Respond to and resolve customer disputes consistent with company philosophy
Coordinate with other management personnel to ensure the efficient running of all departments
Oversee and approve implementation and maintenance programs
Manage property response to weather emergency events that may cause damage
Create SOPs and hold team members accountable to those standards
Manage employee schedules by reviewing and approving timesheets as needed
Perform such duties as assigned by Regional and Executive leadership