Marina Concierge/Front Desk Agent (part time)

The Resort at Longboat Key Club•Longboat Key, FL

11h•$16 - $17

About The Position

The Marina Concierge/Front Desk Agent (part-time) at The Resort at Longboat Key Club provides exceptional guest service by managing front desk operations and assisting marina guests with their needs. This role requires a professional and friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate will be the first point of contact for guests, ensuring a welcoming and seamless experience throughout their stay.

Requirements

Previous experience in front desk, concierge, or customer service role preferred.
Previous experience in a Marina setting preferred.
Strong interpersonal and communication skills.
Ability to multitask and remain composed in a busy environment.
Proficient with basic computer applications and reservation systems.
Flexible availability, including weekends and holidays.
Professional appearance and a guest-focused attitude.
Must be at least 18 years of age.

Nice To Haves

Previous experience in front desk, concierge, or customer service role preferred.
Previous experience in a Marina setting preferred.

Responsibilities

Greet and welcome marina guests and resort visitors with a warm and professional attitude.
Manage check-in and check-out procedures efficiently and accurately.
Provide information about the resort & club, marina services, local attractions, and amenities
Coordinate reservations and maintain accurate records of marina slip assignments.
Respond to guest inquiries and resolve complaints promptly and courteously.
Assist with administrative tasks such as phone handling, data entry, and billing
Maintain a clean, organized, and attractive front desk and lobby area.
Collaborate with other resort departments to ensure excellent guest service and operational efficiency.