Marina Attendant

Enchantment Group Management Company LLC•Irvington, VA

4d•Onsite

About The Position

The Marina Attendant is responsible for the daily working operations of the marina complex - including but not limited to physical labor, guest services, clerical procedures, and reporting. The Marina Attendant is also responsible for providing guest services that meet Forbes Standards of service.

Requirements

Ability to communicate in English verbally and in writing is required
Excellent line handling abilities are required
Valid driver’s licence / pass a DMV insurance check is required
Basic computer skills are required
Candidates also must be self-starting and Willingness to learn and retain knowledge necessary for daily work schedule is required.

Nice To Haves

Ability to operate a marine radio system is preferred
CPR/1st Aid certification is preferred
VA Boaters License is preferred
Previous experience in guest service/marina environment preferred.
Knowledge of marine terminology and equipment is preferred.
High school diploma or equivalent preferred

Responsibilities

Regular and Reliable Attendance is an essential function of this role.
Provide excellent, Forbes based customer service.
Provide guests with property orientation, including available services.
Responsible for delivering welcome amenities for arriving Marina guests.
Assist guests with docking vessels, including tying lines and connecting utilities.
Provide instructions for use of all marina watercraft.
Assist guests in the usage of all marina watercraft, including launch and recovery.
Provide trash removal services for guests.
Provide ice and package delivery, luggage assistance and ground transportation to guests.
Operate company vehicles with and without guests.
Facilitate fuel sales.
Perform vessel maintenance on all Tides Inn vessels.
Answer the phone and Communicate appropriately by VHF radio.
Perform required steps to open and close the Marina.
Assist with other duties or assignments as required by Marina Manager or Marina Supervisor, Coordinator or Captain.
Serve as ground crew for arriving seaplanes as required by the pilots.
Exemplify the Tides Inn Mission and Values.