Maps Operations Program Lead

Apple • Cupertino, CA

5d

About The Position

Apple Maps is the foundational technology that powers geo-experiences within
Apple’s ecosystem and beyond. The Apple Maps team includes skilled engineers,
GIS specialists, data scientists, program managers, quality engineers, and our
world-class operations and collections specialists. The Maps Operations team is
looking for a highly motivated operations program lead to join our dynamic team.
This role focuses on enhancing Maps’ data, managing project executions, driving
user experience improvements and identifying automation opportunities to
streamline processes. You’ll work with product, engineering, operations and
leadership teams connecting insights from internal processes and challenges.
Your work will ensure a seamless feedback loop, helping us deliver exceptional
service and high quality output while continuously improving and scaling our
systems.

DESCRIPTION

As part of the Maps Operations team, you’ll play a critical part in shaping the
efficiency and quality of our customer operations. You will help lead projects
providing a world class experience to our users, work cross functionally with
our cross functional teams to help streamline process and drive improvements
that enhance the user experience. This role is ideal for someone who thrives in
a fast pace environment and can think outside the box.

Requirements

• 3+ years in an operations, customer support, or program management role
• An upbeat spirit of passion, energy, and enthusiasm.
• Ability to learn quickly on the job, and enjoy problem solving.
• Direct project management experience with a focus on Customer Service.
• Excellent written and verbal communication skills with meticulous attention to detail.
• Demonstrated creative and innovative problem solving and willingness to take the lead where needed.
• Ability to successfully organize, prioritize and manage multiple projects under strict deadlines.
• Ability to collaborate and work productively across large teams in multiple timezones.
• Strong problem-solving skills and a user-first mindset.
• Experience managing customer escalations or sensitive cases.
• Proficiency in analyzing data to identify trends and recommended improvements.
• Excellent presentation skills to all levels of an organization

Nice To Haves

• Degree or equivalent experience preferred
• Familiarity and deep interest in applied AI, ML, and LLM technologies.
• Experience leading cross-functional initiatives

Responsibilities

• enhancing Maps’ data
• managing project executions
• driving user experience improvements
• identifying automation opportunities to streamline processes
• lead projects providing a world class experience to our users
• work cross functionally with our cross functional teams to help streamline process and drive improvements that enhance the user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed