Manufacturing Technician

Mobius Mobility•Manchester, NH

About The Position

At Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence. The Manufacturing Technician supports company activities related to manufacturing, product testing, and delivery to users. This includes assisting Assistive Technology Professionals in configuring user seating on a case-by-case basis, receiving and managing documentation, and tracking user contacts using the provided CRM tools. The role also involves providing technical support to clinicians and users, while identifying recurring issues and offering recommendations for resolution. Additionally, the Manufacturing Technician prepares manufacturing and distribution-related documentation and readies materials for shipping.

Requirements

3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
AS Degree or equivalent with engineering discipline preferred.
Medical device experience preferred, working with the disability community a plus
Experience using hand and/or power tools
Experience servicing electromechanical equipment or devices
Attention to detail, safety and quality oriented, with ability to follow Good Documentation Practices
Ability to maintain confidentiality when provided with sensitive information
Ability to diagnose problems and see the solutions through to completion
Ability to think quickly to handle unique situations
Salesforce CRM experience preferred
Good computer skills including proficiency using Microsoft Office
Must demonstrate strong communication and teamwork skills
Excellent written and verbal communication skills – Internally and Externally
Experience with handling customer complaints
Outstanding customer service skills and ability to maintain a high level of quality
Ability to prioritize work and multi-task effectively
Ability to work as part of a team and provide support to departmental and company goals
Be able and willing to work additional hours when required, including weekends
Ability to complete all tasks that require the use of a computer and office equipment
Ability to move throughout the building and grounds and communicate with employees, customers and others
Ability to meet the requirements/contraindications of the ibot® PMD
Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
Ability to travel as needed domestically (~20%)

Nice To Haves

AS Degree or equivalent with engineering discipline preferred.
Medical device experience preferred, working with the disability community a plus
Salesforce CRM experience preferred