Manufacturing Specialist - In Office

Lingraphica•Princeton, NJ

6d•$50,000 - $55,000•Onsite

About The Position

Purpose: The Manufacturing Specialist handles the manufacturing, repairing, and refreshing of Lingraphica’s speech generating devices (SGDs). The Manufacturing Specialist follows all established standard operating procedures for manufacturing high-quality SGDs that conform to Lingraphica’s specifications. This position works closely with the Supply Chain Manager and other functions within the Operations teams to ensure inventory availability. This position also works closely with the Product and Engineering teams in identifying, diagnosing, and resolving manufacturing and other technical issues with our SGDs.

Requirements

We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.
Experience in configuring Android, Windows, and iOS systems
Experience with Microsoft Office Suite, Zoom, and Slack
Strong time management and organizational skills
Ability to quickly adapt to shifting departmental and company needs
Ability to manage and prioritize ticket caseload with a high level of accuracy
Strong analytical and problem-solving skills
Professional demeanor
High School Diploma or GED
1 year of office or administrative experience
1 year of customer or technical support experience

Nice To Haves

Experience using HubSpot or other CRM, preferred

Responsibilities

Manufactures SGDs according to established standard operating procedures
Uses HubSpot ticketing pipeline to document, track, and complete manufacturing workload
Completes QC testing on all SGDs before adding to inventory
Performs daily refreshes on returning loaner devices
Monitors available inventory and makes recommendations to Inventory team
Collaborates with Product Support team to document, triage, and complete repairs in a timely manner
Completes regular training with Product and Engineering teams on hardware and software updates
Proactively engages in process improvement; works to improve individual and team efficiency
Meets or exceeds team goals and metrics; uses reports and audits to track productivity
Performs other duties as needed and engages in projects and workgroups

Benefits

Paid Time Off (sick, personal, and vacation)
Paid Company Holidays
401(k) Retirement Plan and Contribution
Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
Employer Paid Life Insurance
Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
Stipends for health and wellness, home office setup and professional development
Paid Family Leave
Annual bonus program
Annual merit increases
Year-Round Flex Friday’s
Discounts on travel, entertainment, home/pet/car insurance