Manufacturing Specialist - Digital Dentures
About The Position
Aspen Dental is expanding its Digital Denture Program and creating a role for Manufacturing Specialist— situated on-site at our manufacturing partner Spectrum Killian. This associate will ensure smooth, high-quality production of digital dentures by managing case escalations, monitoring workflow, identifying bottlenecks, and conducting quality checks. This role will focus exclusively on manufacturing workflow, production quality, and operational efficiency. This position will be based in Southern California, with working hours of 8:00 AM–5:00 PM PST (11:00 AM–8:00 PM EST). The role also requires visiting our Santa Ana location 1–2 times per month.
Requirements
- High School Diploma or equivalent required.
- Experience in dental manufacturing, dental lab work, digital dentistry, or production environments preferred.
- Strong understanding of production workflows, and data transfers
- Ability to identify issues, and communicate findings clearly.
- Excellent problem-solving skills and proactive mindset.
- Strong communication skills to collaborate with both Aspen Dental and partner teams.
- The ability to conduct up to 10% domestic travel.
Nice To Haves
- CAD/CAM or dental design system experience is a plus.
Responsibilities
- Case Management & Escalation Support - Manage all digital denture cases that are sent to our lab. Quickly address all cases that go 'on hold' and determine next steps for resolution. Handle escalations with file transfer issues, and manufacturing-related questions during case submission. Partner with manufacturing teams to ensure cases move through production efficiently.
- Workflow Monitoring & Reporting - Run daily and weekly production reports tracking volume, turnaround times, holds, and issues. Identify and communicate bottlenecks—both real-time and emerging. Provide clear, concise summaries of issues and escalation needs to department leadership.
- Problem-Solving - Troubleshoot minor operational issues and prevent reoccurrence. Escalate complex problems to the appropriate teams.
- Vendor Relations - Build strong day-to-day relationships with onsite operators, leads, and managers. Be onsite a couple times a month to spot check process and work with our partner team.
- Operational Oversight & Support - Monitor production dashboards, queues, and system alerts throughout the day. Validate case statuses, holds, and escalations remotely. Provide offsite oversight to ensure continuity of operations when onsite staff is occupied or unavailable.
- Data & Trend Analysis - Take the lead on deeper reporting, trend identification, backlog issues, and operational insights. Help prepare summaries for leadership meetings or weekly operational touchpoints.
Benefits
- A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
