Manufacturing Repair Services Operations Manager

Emerson Electric Co. • Austin, TX

58d • Hybrid

About The Position

Plan and coordinate daily activities performed by the repair and shipping teams. Evaluate KPIs (Key Process Indicators), analyze performance data, and make the necessary adjustments in the operation in order to meet the established business goals. Drive initiatives to improve efficiency, customer experience, and service quality. Manage team's performance and development plans. Plan yearly budget and manage operational expenses. Identify head count requirements and hire new resources if required. Work with other NI teams and with external service partners to solve customer issues and to improve customer experience. Lead and participate in projects aimed at improving existing processes or introducing new processes. Collaborate with managers in remote repair locations in Asia and Europe in global initiatives. Work with the local Manufacturing Hardware Services management team in solving local operations and customer issues. Telecommuting limited to one day per work week; must work in the office the remaining four days.

Requirements

• Bachelor's degree or the foreign equivalent in Electrical Engineering Technologies, Industrial Engineering, Mechanical Engineering, Computer Engineering or a closely related field plus 3 years of experience in a quality engineering or manufacturing occupation.
• 2 years of experience creating quality documentation for processes used and analyzing data to make informed decisions on repairs.
• 2 years of experience working to drive efficiency and improve quality in a quality engineering or manufacturing environment.
• 2 years of experience managing and adhering to ISO9001:2015 standards
• 1 year of experience with project management tools such as JIRA, SFDC, AzDO.

Responsibilities

• Plan and coordinate daily activities performed by the repair and shipping teams.
• Evaluate KPIs (Key Process Indicators), analyze performance data, and make the necessary adjustments in the operation in order to meet the established business goals.
• Drive initiatives to improve efficiency, customer experience, and service quality.
• Manage team's performance and development plans.
• Plan yearly budget and manage operational expenses.
• Identify head count requirements and hire new resources if required.
• Work with other NI teams and with external service partners to solve customer issues and to improve customer experience.
• Lead and participate in projects aimed at improving existing processes or introducing new processes.
• Collaborate with managers in remote repair locations in Asia and Europe in global initiatives.
• Work with the local Manufacturing Hardware Services management team in solving local operations and customer issues.

Benefits

• We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.
• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal),vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 1-10 employees