About The Position

The Manufacturing Quality Assurance Manager 's primary responsibility is the development and implementation of all Quality initiatives for the company plant. Acting as the voice of the customer, s/he is responsible for communicating quality performance and customer feedback throughout the location. In an effort to remove repeat issues, this role will direct the problem-solving process for all system deficiencies, defective material, equipment/process capability gaps and ensure effectiveness of actions taken. This position will manage the quality and field service teams at the manufacturing facility in alignment with Company goals and initiatives and will be a fully functional and active contributor on the site leadership team. The QA Manager will work closely with the Operations teams to drive a culture of Quality in the organization. Additionally, the QA Manager will help drive improvements with suppliers, product engineering, new product/process development and manufacturing engineering to improve product reliability. This person uses a data-based approach to ensure the highest quality product is passed along to the customer.

Requirements

  • Bachelor's Degree in Engineering or other technical degree with significant coursework in engineering and quality principles
  • 12-15 years of direct industry related experience, with 10+ years of demonstrated leadership experience is required, with hands on field service, quality, or warranty management preferred.
  • Must have sheet metal experience (automotive, aerospace, industrial equipment).
  • Oversee quality processes for a manufacturing facility of 200+ employees (24/5 operation).
  • Directly manage 1-3 (QA analyst, QA TL, field service TL).
  • Indirectly reports of 18 +
  • Ensure continuous improvement in quality systems, audits, corrective actions, and field service quality .
  • Hands-on quality and manufacturing background with metal fabrication processes
  • Process oriented, solid problem-solving skills.
  • Advanced training or experience in statistical tools and analysis and strategic metrics, demonstrated results from using Reliability Management, Root Cause Analysis, Lean/Six Sigma, or TQM tools
  • Strong customer service focus and collaborative style. Able to engage and align the organization in critical issues resolution and provide required support
  • Demonstrated ability to achieve substantial results without day-to-day direction.
  • Strong written/communication skills with clear presentation of ideas to all levels of BAC and customer organizations.

Responsibilities

  • Create a strategy for improvement and drive implementation of effective Corrective Action for top quality issues and communicate key metrics, progress, and status to location
  • Collaborate with regional and global BAC locations to develop, implement, or update systems and methods to ensure manufacturing process capability
  • Measure and drive improvements to: Warranty Incident Rate / Cost of Poor Quality In-process and final inspection effectiveness Production Test effectiveness Creation and close-out of Non-Conformance and CAPA Reports
  • Develop, implement, and update inspection & test procedures, control plans, product & process audits, as well as fixture qualification/calibration as required
  • Develop QA team members in line with organization and group vision and strategy
  • Inspect, test, or audit any process, product, policy, procedure, project, or program as well as communicate findings to ensure conformance to requirements and drive timely corrective action
  • Manage traceability and compliance to ASME B&PV process criteria
  • Manage external Quality certifications and compliance for the location as well as internal auditing programs
  • Creation and support of Company procedures as they relate to Quality Assurance and overall Management Systems
  • Prepare reports as necessary or requested to show performance to plans
  • Perform miscellaneous duties and projects as assigned and required
  • Budget management over assigned labor and overhead accounts
  • Participate in programs essential to BAC culture, e.g., behavior-based safety, housekeeping, continuous improvement, security, and compliance to all legal and ethical standards
  • Compliance to all local, regional, national, company, and all other applicable standards, laws, and procedures
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