NY Manufacturing Plant Manager

Krispy Kreme•Bronx, NY

64d•$115,000•Onsite

About The Position

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. The Plant Manager is responsible for every doughnut factory operation, including overseeing all aspects of production, sanitation, food safety, FDA compliance, maintenance, shipping and human resources. This involves developing a staff of professional employees, obtaining maximum profitability, and ensuring both customer and employee satisfaction. Additionally, this person is responsible for having a thorough understanding of production processes and maintaining a high level of quality products while maintain employee safety.

Requirements

High school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred)
5 + years of experience in a manufacturing environment, food or packaging experience preferred
Knowledgeable in Food Safety and FDA compliance requirements
Experience with sales, management, production, employee safety and customer service
Strong communication, organizational, and leadership skills
Self-motivated, creative, and adaptable
Microsoft Office computer proficiency

Responsibilities

Supervising all the areas of the doughnut factory
Ensuring positions are adequately staffed
Ensuring that operations are run according to Krispy Kreme standards
Ensuring that employees are doing their jobs safely and correctly
Performing tasks assigned to absent employees
Scheduling
Other duties as assigned
Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
Serving as a role model for customer-first behaviors according to company standards
Building a team of customer-focused employees through coaching and measurement
Handling difficult customer situations professionally
Handling any customer complaints/concerns
Responding to customer inquiries on a timely basis
Supervising production, sanitation, maintenance and shipping operations
Ensuring all loadout functions and delivery logistics are completed in a timely manner
Ensuring all the physical property is in good condition
Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understanding the production process and maintaining a schedule that guarantees high quality and output
Understanding and implementing store quality control procedures, including standards
Coordinating production schedules to meet customer demands and minimize labor hours
Inspecting, troubleshooting, and assessing any production or equipment problems
Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.
Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Overseeing proper maintenance of production equipment, material handling equipment and all building and grounds.
Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development of exempt and non-exempt staff
Communicating to store employees and enforcing all store policies, standards, and practices
Communicating and modeling company standards and policies
Implementing efficiently and effectively directives from store, corporate, and divisional management
Developing and maintaining store organization to promote efficient operations
Interfacing with corporate office personnel
Managing expense budgets, including, profit and loss, etc.
Completing required corporate reporting documentation, both financial and operational
Managing company resources responsibly including, inventory control
Protecting company assets
Maintaining a resourceful budget and controlling all costs and expenses
Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions