Manufacturing Operations Manager (Night Shift)

Assurant•Mount Juliet, TN

5d•$74,600 - $124,700•Onsite

About The Position

This hands-on job is responsible for Managing all facets within the Device Care Center Repair Operations. Including invasive and non-invasive methods. This leader must be able to collaborate and work with other Leaders across shifts, department and sites. Responsibilities includes ensuring effective operation by working with the supervisors to complete customer priorities based on demand schedules, assigning tasks/projects as needed, coordinating the flow of work, oversee completion of work, monitor key performance metrics (KPI), managing labor efficiency across the area of responsibility, mentor/coach leaders and manage headcount. Must possess the ability to multitask, pay attention to details, have a good understanding of quality, inventory, and warehousing processes in a repair/manufacturing environment. This is an onsite role in our Mt. Juliet TN facility, with a schedule of Monday-Thursday, 4:30PM-3AM.

Requirements

High school diploma or equivalent
Minimum of 8+ years experience working within a fast-paced manufacturing, industrial services, distribution or assembly environment
5+ years experience in leading supervisors and coaching of others
Demonstrated experience with direct supervision and coaching of others
Must have experience working with 5S, Lean, or Six Sigma and making data driven decisions
Ability to identify potential process and workflow improvements
Strong math, reasoning, analysis, and decision-making skills
Ability to provide practical application of technical skills and techniques in wireless mobile device processing
Must have strong knowledge and abilities with Microsoft Excel and Word and familiarity with label printers and bar code scanners
Detailed oriented with excellent written and verbal communication skills
Must have the ability to interact effectively and positively with all levels of company personnel as well as external personnel
Must have the ability to work in a fast-paced environment and able to handle multiple priorities simultaneously
Ability to work independently with limited supervision
Must be available to work extra hours as needed
Experience managing an hourly workforce

Nice To Haves

Associates Degree/Bachelor’s Degree
Experience with ISO 9001 or R2 certifications

Responsibilities

Oversee operations and performance of repair operations within Device Care Center
In conjunction with engineering resources, develop all repair capabilities
Drive repair operations and customer experience metrics by motivating Repair Technicians, holding them accountable for performance and behaviors and providing targeted feedback as required
Develop repair team
Responsible for budget/expense management
Collaborate with Material departments leadership on parts management
Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
Work with senior management to establish department and company goals and rely on experience, judgment, and innovation to achieve them
Develop and implement process improvements and coordinate new product introductions
Liaison between teams, shifts, functional areas, supervisors and departments, and partner with vendor/customer/client representatives
Collaborate with other Leaders within the site to monitor inventory level, materials, equipment, and the procurement of capital equipment as needed
Provide a clean, organized, and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
Work with supervisor to ensure they are effectively managing their headcount and complete supervisory tasks which includes hiring, performing performance reviews and mentoring/coaching and disciplinary actions
Meet production operational standards by implementing production, productivity, quality, and customer service level agreements, resolving problems, and identifying process improvements
Meet production financial standards by controlling and minimizing operation expenses
Drive engagement across area of responsibility and work with the leaders to review and address their peakon scores
Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics
Follow up with the leaders on their areas of opportunity
Maintain flow of operations by communicating production status, requirements and problems to next shift
Manager responsibilities include driving /maintaining cost within the business guidelines for their area of ownership
Provide leadership and training to accomplish the operational goals and objectives