Manufacturing IFM Operations Director

JLL•Apex, RI

11d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - This role is responsible for best-in-class delivery of facilities/workplace services, maintenance, engineering at the client’s global manufacturing and supply chain operations, including GMP (Good Manufacturing Practices). This leader must drive their team to meet or exceed all KPI (Key Performance Indicators) and business metrics across all sites within their portfolio. Candidate must work closely with client stakeholders to ensure that the value delivered in the provision of such services exceeds their expectations. This key role will lead the team to success by driving standardization and best practices including implementation of the JLL/Life Sciences platform practices, standards, procedures and programs that promote a safe and sustainable workplace experience with crucial focus on reliability maintenance and elimination of downtime due to equipment or facility outages. The GMO IFM organization has a significant opportunity to grow the relationship, and the candidate is expected to expand the scope of JLL-managed services in this portfolio through success in delivering value and cultivating relationships with key client stakeholders. What your day-to-day will look like: Provide operational leadership and set technical direction Lead and transform technical and operation standards Ensure resilient cross training and successions plans are developed and maintained Be a trusted advisor to the client by maintaining a continued focus on improving client experience, and developing a positive partnership through timely thoughtful responses, delivering on critical needs and bringing innovation. Analyze/trend failures and incidents, determine root cause and implement process improvements Must lead by example and set “safety first” and “non-negotiable compliance to quality” work environment and culture Comply with all JLL and client policies, including but not limited to ethics and business practices Responsible for prompt response to client requests including communication of root cause analysis (RCA) and corrective action plans (CAPAs) Responsible for working with the Facility Managers, Warehouse Managers, Engineering, Project Management, HSE, Quality, and Sourcing leadership on the selection and monitoring of subcontractors Set direction and work with clients to ensure compliant and efficient operational processes are implemented by the account’s Facility Managers, Operations Managers, Warehouse Managers, Engineering and Project Managers and subcontractors Ensure site teams have applicable business continuity plans in place and that they are maintained Responsible for team adherence to EHS and quality standards expected by JLL and the client

Requirements

Minimum 10 years of facilities management, maintenance, engineering and/or operations leadership experience in GxP regulated spaces
Leader of leaders in a large organization
Experience delivering customer experience and driving operational & financial performance
Budget creation and adherence
7-10 years of exposure to Pharmaceutical or Life Sciences industry
Ability to travel up to 60%

Nice To Haves

Familiarity with computerized maintenance management systems (CMMS) and facility management software
Experience managing capital projects and facility renovations in operational manufacturing environments
Background in change management and organizational development within matrix organizations

Responsibilities

Provide operational leadership and set technical direction
Lead and transform technical and operation standards
Ensure resilient cross training and successions plans are developed and maintained
Be a trusted advisor to the client by maintaining a continued focus on improving client experience, and developing a positive partnership through timely thoughtful responses, delivering on critical needs and bringing innovation.
Analyze/trend failures and incidents, determine root cause and implement process improvements
Must lead by example and set “safety first” and “non-negotiable compliance to quality” work environment and culture
Comply with all JLL and client policies, including but not limited to ethics and business practices
Responsible for prompt response to client requests including communication of root cause analysis (RCA) and corrective action plans (CAPAs)
Responsible for working with the Facility Managers, Warehouse Managers, Engineering, Project Management, HSE, Quality, and Sourcing leadership on the selection and monitoring of subcontractors
Set direction and work with clients to ensure compliant and efficient operational processes are implemented by the account’s Facility Managers, Operations Managers, Warehouse Managers, Engineering and Project Managers and subcontractors
Ensure site teams have applicable business continuity plans in place and that they are maintained
Responsible for team adherence to EHS and quality standards expected by JLL and the client