Manufacturing Customer Service Specialist

SJE Career • Detroit Lakes, MN

5d • $18 - $20 • Onsite

About The Position

We are Proud to be SJE! At SJE , we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Customer Service Specialist to support our SJE Rhombus brand. This role will work out of our Detroit Lakes, MN location. Detroit Lakes is the home office for SJE and is the leading manufacturer of our liquid level control products, including pump control panels, alarm systems, float switches, and level monitoring solutions. Our SJE Rhombus brand is a leading provider of liquid level control products and pump control solutions for the water, wastewater, and sewage industries across residential, commercial, municipal, industrial, and agricultural sectors. Check us out at SJErhombus.com or SJEinc.com ! The job: As our Customer Service Specialist , your primary role will be to Accurately and professionally correspond with customers via phone and email. You will answer product/service questions, provide delivery status updates and tracking information, resolve issues in a timely manner and engage other departments within the company as needed. You will process standard catalog product orders by entering data into our ERP system, entering commissions and sending confirmations to customers. You will be expected to collaborate with a variety of functional areas including sales, engineering, marketing, manufacturing, supply chain and operations to support our customers.

Requirements

• Be extremely detail oriented
• Possess excellent verbal and written interpersonal skills to communicate with internal and external customers
• Thrive in fast-paced environments and be able to multi-task
• Have strong organizational skills
• Have experience in customer service doing computer-based order entry and answering phones – in a manufacturing environment is a plus
• Possess strong computer skills
• Be willing to train on the production floor to learn our products
• A high school diploma is required
• At least 1-2 years of computer based order entry is required.

Nice To Haves

• Have experience in customer service doing computer-based order entry and answering phones – in a manufacturing environment is a plus
• a 2-year degree is preferred

Responsibilities

• Accurately and professionally correspond with customers via phone and email.
• Answer product/service questions
• Provide delivery status updates and tracking information
• Resolve issues in a timely manner and engage other departments within the company as needed
• Process standard catalog product orders by entering data into our ERP system, entering commissions and sending confirmations to customers.
• Collaborate with a variety of functional areas including sales, engineering, marketing, manufacturing, supply chain and operations to support our customers.

Benefits

• We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED