Manufacturing Customer Service Representative

Tessera-posted 3 days ago
$26 - $31/Yr
Full-time • Mid Level
Onsite • Kent, WA
251-500 employees
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Tessera is seeking an experienced Manufacturing Customer Service Representative to join our manufacturing team in Auburn, Washington. The Manufacturing Customer Service Representative manages customer expectations, drives internal execution across all departments, and ensures the program is delivered on time, within scope, and in accordance with contractual and quality requirements.

  • Lead the execution of customer programs, ensuring alignment with technical, delivery, and cost objectives.
  • Leads internal coordination between engineering, operations, supply chain, and quality to meet customer milestones.
  • Monitor and communicate program status to both the customer and internal stakeholders through regular reports, reviews, and meetings.
  • Own the customer due dates from contract kick-off through delivery, ensuring satisfaction and repeat business.
  • Handle contract deliverables, change requests, and scope adjustments in coordination with the sales director.
  • Drive resolution of customer concerns or issues in a timely, professional manner.
  • Track key performance indicators (KPIs) including on-time delivery, quality, and responsiveness.
  • Support new business proposals, RFQs, and pricing discussions for follow-on work or new opportunities.
  • All Other Duties as Assigned.
  • 3 – 5 years of previous program or account management experience in aerospace, defense, or manufacturing industry is required.
  • A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
  • Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
  • Must be able to obtain and maintain applicable security clearances and installation access.
  • A background check and E-Verify will be conducted for this position.
  • Bachelor’s degree in Engineering or related field is preferred.
  • Familiarity with AS9100, ITAR and other compliance/regulatory frameworks is preferred.
  • Medical, Dental, Vision, Life & Short-Term Disability Insurance
  • Elective 401(k) retirement plan with employer match after 90-days of employment. Tessera will match 0.5% for every 1% up to 6%. Funds are subject to vesting.
  • Flexible Spending Accounts for both medical and dependent care
  • 7 paid federal holidays, accrual of 10 paid days of vacation at the start of employment, paid sick leave
  • Potential shared earning bonus
  • Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
  • Professional development, certifications, and training opportunities
  • Verizon wireless discount
  • Employee Assistance Program (EAP), and an engaging wellness program
  • Public Service Loan Forgiveness eligibility for full-time employees
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