Manufacturing Client Services Coordinator (ISO-Compliant Order Processing)

Pace Industries Cambridge Division • North Billerica, MA

4d • $23 - $36

About The Position

Grow with Pace — a leader in die casting and engineering solutions We hire for careers, not just jobs. As a Manufacturing Client Services Coordinator, you’ll own the order lifecycle and keep customers informed at every step while upholding ISO‑aligned procedures. Why you’ll love it here $23.00 - $36.00 Hourly Benefits: Medical, Dental, Vision, Life Insurance, and more 401(k) with company match PTO plus 11 paid company holidays Monday–Friday schedule (shorter day on Friday) Tuition reimbursement and paid company training Real opportunities for advancement

Requirements

• Microsoft Office proficiency; 40–45 wpm typing speed; database and spreadsheet creation/maintenance
• Clear written and verbal communication; polished phone presence; diplomacy and negotiation abilities
• Listening and stress‑management skills; team‑first mindset with independent work style
• Organization, filing, record keeping, planning, and strong attention to detail
• Ability to multi‑task and manage time effectively
• High school diploma or GED
• 1–2 years in an office environment
• Lift/move boxes or files up to 25 lbs occasionally
• Ascend/descend stairs as needed
• Sit, stand, walk, climb, stoop, and kneel

Responsibilities

• Serve as a primary point of contact: answer calls, greet visitors, and manage filing
• Enter and maintain orders, apply changes, and process cancellations per Customer Service Procedures and SOPs consistent with ISO requirements
• Review and communicate order and delivery status to customers and internal teams
• Provide certificates, proof of deliveries, back‑order details, samples, and real‑time status updates
• Handle challenging communications (extended backorders, notifications, credit holds) with professionalism; de‑escalate concerns through active listening
• Navigate customer portals to retrieve/download documentation
• Support cross‑functional office tasks for other departments as needed

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with company match
• PTO plus 11 paid company holidays
• Tuition reimbursement
• paid company training
• Real opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees