Manufacturing and Supply Chain Manager, Otter - Mountain View
About The Position
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our hardware and software to power their business. We increase sales, reduce order issues, decrease delivery headaches and delight their customers.
Requirements
- 8+ years of experience in hardware operations, supply chain, or hardware program management, ideally across multiple product lines.
- Deep understanding of contract manufacturing, component sourcing, BOM management, logistics, and reliability/quality processes.
- Strong vendor management and negotiation skills with EMS/ODM/CM partners.
- Exceptional communication, program cadence, and executive reporting skills — able to make ambiguity legible and drive alignment.
- A builder who can take an evolving hardware org and help establish repeatable processes, systems, and operational discipline.
- Startup-friendly mindset: scrappy, resourceful, able to scale processes without bureaucracy.
Nice To Haves
- Solid technical knowledge and experience with EMS, POS/Kiosk devices, custom enclosures, or retail hardware is a plus.
Responsibilities
- Lead the end-to-end hardware lifecycle across Otter’s hardware product portfolio (POS, Kiosk, Kitchen Display Systems, Lockers, etc), owning delivery from prototype, production to fulfillment.
- Manage vendor relationships and own the short and long term vision and strategy across all hardware products.
- Oversee manufacturing, FATP processes, build readiness, and quality checkpoints to ensure hardware ships on time and at scale.
- Supply planning and optimization. Lead planning cycles and cadence by conducting analysis, providing explanations to stakeholders and driving alignment across all hardware products.
- Establish and maintain hardware KPIs, dashboards, and risk management systems that provide executive-level visibility into supply, readiness, and operational performance.
- Collaborate with Engineering, Product, Sales, Finance, Legal, Support and Operations to translate business demand into clear hardware plans, supply needs, and go-to-market readiness.
- Serve as the single-threaded owner ensuring the hardware org operates predictably, efficiently, and as a scalable platform for Otter’s growth.
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Benefits are subject to change at the company's discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
