Manual QA

Quilt LLC•Provo, UT

8h•Onsite

About The Position

The Manual QA Analyst will be responsible for thoroughly testing new features, enhancements, and bug fixes within the our SaaS based POS platform. This role requires strong attention to detail, a deep understanding of retail workflows, and the ability to think critically about how changes impact real-world store operations. This individual will work closely with both Engineering and Support teams to ensure issues are properly understood, reproduced, validated, and resolved before reaching customers.

Requirements

0–2 years of experience in QA, retail operations, or related technical roles
Strong attention to detail and structured thinking
Ability to follow complex workflows and identify inconsistencies
Excellent written communication skills for documenting bugs and test results
Ability to manage multiple testing priorities in a fast-paced environment
Comfort working closely with both technical and non-technical teams
Retail or POS system experience (professional or hands-on) preferred

Responsibilities

Develop and maintain deep knowledge of our SaaS based POS platform and retail workflows
Execute manual test plans for new features, enhancements, and bug fixes
Perform regression testing across core POS functionality
Reproduce customer-reported issues from Support and document findings clearly
Identify edge cases and workflow gaps before release
Create detailed bug reports with clear reproduction steps and expected outcomes
Validate fixes delivered by engineering
Collaborate with developers to clarify requirements and expected system behavior
Partner with Support to understand real-world customer use cases and pain points
Ensure releases meet Rain’s quality standards prior to deployment