Manifest Specialist

Heritage Environmental Services, LLC • Benton, AR

54d

About The Position

Prepare and maintain manifest papers, labels and placards for shipment and handling of waste materials and other clerical duties as assigned

Requirements

• High School diploma or Equivalent required.
• Excellent communication - verbal and written, organizational, follow-through, data entry, proof-reading, and interpersonal skills.
• Aptitude for comprehending technical information.
• Ability to adapt to fast-paced, multi-faceted working environment.
• Must possess excellent organizational and time management skills.
• Regular and predictable attendance is an essential function of this position.

Nice To Haves

• Two years of experience in a professional office setting is preferred.
• Experience with customer service; administrative training; and knowledge of state and federal hazardous waste regulations also preferred.

Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Maintain complete, accurate and accessible records
• Preparing manifest papers, labels, placards and reviewing manifest order forms for correct DOT, EPA and state regulations regarding the shipment and handling of waste materials maintaining <2% error rate on manifest packets
• Prepare Fed Ex shipping labels for outgoing sample kits for Customer Service and Sales staff
• Utilize most cost-effective means to send paperwork packets; prioritize orders to ensure prompt delivery of manifest packets
• Provide assistance and coverage for other Manifest Specialist as needed
• Provide package tracking information as needed to Customer Service
• Maintain inventory for all material needed for manifest packets and job functions including creating shipping labels for other departments; perform inventory check weekly utilizing specialized inventory spreadsheet and order the inventory.
• Maintain all supplies in a neat, organized and orderly manner
• Put up supplies within 2 business days of being delivered
• Work with ECCs to correct contact information for manifests returned after being sent via email or mail within 1 business day of return.
• Communicate with internal and external customers to solve customer issues with accurate and timely service
• Maintain an organized email folder system to ensure trackability of all email communications for internal/external customers; utilize email reminder tools to schedule and prioritize tasks.
• Notify by email ECC/CACs of "Red" pending's on stops prior to sending out paperwork packet (must be approved before sending out)
• Communicate any internal procedural or protocol issues with Territory ECCs and CACS
• Assist and participate with management in the development of system improvements
• Compose and send correspondence via mail and email to internal and occasionally external customers.
• Maintain level of professionalism expected when interacting with internal and external customers
• Attend mandatory training classes
• Provide paperwork for others when needed(Joplin, Port Fourchon and others if printers are down)

Benefits

• Arcwood offers competitive pay and bonus incentives.
• Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees