Manheim Guest Experience Director

LCBC Church • Manheim, PA

114d

About The Position

The Manheim Guest Experience Director is responsible for creating a culture where a world-class Guest Experience is a priority. This role involves leading and developing teams to increase effectiveness in introducing more people to Jesus and helping them fully follow him. The position requires a full-time commitment of 40-45 hours per week, including regular weekend responsibilities.

Requirements

• Strong people and conflict resolution skills
• Strong oral and written communication skills
• Strong organizational and time management skills
• Strong computer skills with the ability to learn appropriate software skills
• Ability to maintain absolute confidentiality in handling office and volunteer matters
• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC
• Supports LCBC’s mission, philosophy of ministry, and doctrinal statement
• Supports LCBC’s core values: We focus on others; we work with excellence; we prioritize relationships; we empower and activate; and we live authentically, knowing that life change is a journey
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team
• Shows a desire to grow, develop, and mature, both spiritually and professionally
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church
• Be an LCBC Partner or willing to become a Partner within 60 days of employment

Responsibilities

• Set the pace for a world-class level of hospitality and customer service locally
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly
• Create excellent, inviting, and warm environments
• Vision cast constantly
• Assist with location-specific responsibilities as designed by the Campus Pastor
• Perform administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process
• Give oversight to the Guest Experience Volunteer Teams including Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Oversee the Office and Administration team
• Manage Special Events teams
• Supervise the Café and Retail operations
• Be a good steward of time, including participation in Weekend Gatherings
• Attend necessary meetings and campus-wide ministry responsibilities and initiatives
• Participate in Central Meetings, Guest Experience meetings, and others as scheduled

What This Job Offers

• Job Type: Full-time