Manhattan Support
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About The Position
The role requires in-depth knowledge and hands-on support experience in the Manhattan WMOS application. The candidate will be responsible for investigating and analyzing complex technical issues, identifying root causes, and implementing effective solutions in a timely manner. Collaboration with Level 1 support, Level 3 development teams, and other stakeholders is essential to ensure clear and concise communication regarding issue resolution and system enhancements. Additionally, the candidate will create and maintain detailed documentation related to support processes, issue resolutions, and system configurations. Training and guidance will be provided to Level 1 support and end-users to enhance their understanding of the systems and promote self-service issue resolution. The role also emphasizes continuous improvement by proactively identifying opportunities for process improvement, system optimization, and user experience enhancements.
