Managing Service Delivery Manager
About The Position
As a PeopleSoft Service Delivery Manager, you will be responsible for ensuring stable, high‑quality delivery and support of PeopleSoft applications that are critical to business operations. This role focuses on managing application support services, meeting service level agreements (SLAs), and acting as the bridge between business stakeholders, IT teams, and vendors. You will play a key role in maintaining system reliability, driving continuous improvement, and aligning PeopleSoft services with organizational goals. Your RoleIn this role, you will own end‑to-end service delivery for PeopleSoft applications such as HCM, FSCM, or Campus Solutions. You will oversee daily operations, manage incidents and changes, and ensure timely resolution of issues. You will work closely with business leaders to understand priorities, communicate service performance, and plan enhancements.You will lead and coordinate onshore and offshore support teams, manage third‑party vendors, and ensure adherence to ITIL-based processes. You will also support audits, upgrades, patches, and system improvements while driving efficiency, automation, and service optimization across the PeopleSoft landscape.
Requirements
- 8+ years of PeopleSoft application support experience
- 3–5+ years in a Service Delivery Manager or Application Management role
- Strong understanding of PeopleSoft architecture, tools, and environments
- Experience with ITIL processes (incident, problem, change, release management)
- Excellent communication, leadership, and stakeholder management skills
- Experience managing vendors and offshore delivery models
Nice To Haves
- ITIL certification and experience with ServiceNow or similar ITSM tools (preferred)
Responsibilities
- Ensuring stable, high‑quality delivery and support of PeopleSoft applications
- Managing application support services
- Meeting service level agreements (SLAs)
- Acting as the bridge between business stakeholders, IT teams, and vendors
- Maintaining system reliability
- Driving continuous improvement
- Aligning PeopleSoft services with organizational goals
- Own end‑to-end service delivery for PeopleSoft applications such as HCM, FSCM, or Campus Solutions
- Oversee daily operations
- Manage incidents and changes
- Ensure timely resolution of issues
- Work closely with business leaders to understand priorities, communicate service performance, and plan enhancements
- Lead and coordinate onshore and offshore support teams
- Manage third‑party vendors
- Ensure adherence to ITIL-based processes
- Support audits, upgrades, patches, and system improvements
- Driving efficiency, automation, and service optimization across the PeopleSoft landscape
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
