Managing Service Delivery Manager - Infrastructure Managed Services - New Orleans, LA

Capgemini • Houston, TX

6d • Hybrid

About The Position

The Service Delivery Senior Manager is the single point of contact for infrastructure managed services delivery activities including, but not limited to delivery team management, client relationships, SLA’s, P&L, contract management and client satisfaction.

Requirements

• US Citizenship (government work)
• Ability to work onsite 3-4 days a week
• 10 + years infrastructure service delivery capacity, preferably in the managed services environment
• P&L management and /or ownership of both revenue and cost including ability to manage client expectations with managing aggressive delivery budget – revenue and profitability
• Proven track record delivering IT services that comply with client contracts (SLA/OLA’s)
• Bachelor’s degree
• Operations and delivery expertise in the energy and utilities sector
• Expertise in ITIL, ITSM, End User Services

Responsibilities

• Coordination of all service delivery activities, acts a single point of contact for the client and Capgemini including SLA Implementation/Performance Reporting
• Participates in the development of service delivery solutions presented to new and existing clients including further service/project opportunities to grow business & revenue
• Manages issues and changes from the clients’ viewpoint, proactively managing the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction
• Contract Management and owns contract change process as part of contract management and maintenance
• P&L ownership both revenue and cost

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees