Managing Funeral Director

Legacy Funeral Group, LLC•Las Vegas, NV

11d

About The Position

This is a position for a “working” Manager overseeing both staff and operations. The Managing Funeral Director is responsible for driving growth and profitability by ensuring the location attains case volume and revenue goals. The successful candidate will have strong interpersonal, management, supervisory, and customer service skills.

Requirements

Strong planning, organizational, and time management skills
Current license in the applicable state
Strong organizational skills
Exhibits patience, empathy, and compassion
Communicate calmly and kindly with bereaved family and friends. Pays close attention to detail
Ability to properly manage and oversee a budget
Familiarity with Microsoft Office Suite, budget software, and payroll software
Strong leadership skills
Familiar with proper etiquette and procedure for a range of religious or cultural funeral services
Strong listening skills
Knowledge of embalming and burial services
Professional communication skills
Ability to work evenings and weekends
A Texas Funeral Director License is required
5+ years’ industry experience with increasing responsibilities
2+ years’ experience guiding staff and communicating expectations
Knowledge of current federal, state, and local regulations related to the funeral industry

Nice To Haves

Prior experience managing people
Budgeting and expense control experience

Responsibilities

Provide a premier level of client satisfaction that will satisfy the needs of every client family
Identify, implement, and continuously improve the internal practices that impact customer satisfaction, employee morale, and financial performance
Engage in and support sales related activities, programs, and personnel
Conduct funeral and memorial ceremonies in a professional and caring manner
Carry out funeral services from the retrieval of the deceased to the final disposition
Assist in the maintenance of the facilities, grounds, and vehicles
Ensure all federal, state, and local regulations related to the funeral industry are followed
Prepare the memorial area for the family before the services start
Ensure flowers and other memorabilia are returned to the family after services
Maintain reverence and respect for the deceased at all times
Train all staff and strictly enforce all logging, identification, casketing, and cremation procedures