Managing Functional Consultant (HCM)

Syssero

109d • $120,000 - $160,000

About The Position

The Managing Functional Consultant (HCM) will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. Outside of regular department activities, you will be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company.

Requirements

• Bachelor's degree from four-year College or university.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• 2-4 years of Workday experience.
• 1-3 years of implementation experience.
• Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g., pivot tables).
• Excellent oral and written communication skills and interpersonal skills.

Nice To Haves

• Experience in multiple Workday functional areas.
• Experience managing direct reports (2-4).
• Experience in a remote work environment.

Responsibilities

• Perform duties as the functional consultant on Workday projects, demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc.
• Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality.
• Analyze, develop, implement, and document complex Workday requirements and processes.
• Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements.
• Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities.
• Effectively manage, prioritize and escalate client issues as required.
• Possess sound analytical problem-solving and documentation skills.
• Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision.
• Provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral.
• Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs.
• Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training.
• Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems.
• Demonstrate ability to proactively and effectively forecast client workload for resource planning.
• Set, manage, and meet expectations and deadlines, internally and with clients.
• Understand the importance of client satisfaction and apply it in the process of servicing the client.
• Display strong consulting skills, handling customer expectations.

Benefits

• Equal opportunity employer.
• Commitment to diversity and inclusion.
• Support for employee growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees