Managing Director, South Coast Plaza

Hermes•Costa Mesa, CA

About The Position

The Managing Director is responsible for successfully running all aspects of the business including building sales, identifying opportunities, client development and service, coaching and counseling of staff, operational controls, etc. All other duties as assigned by the supervisor. Oversees management team and ensures that they are well informed, trained and aligned in approach Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management Maintains at all times high morale and drive to achieve results Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the boutique Manages the buying through preparation, strategy and execution of the buy Ensures the highest level of service, coaching staff and management for increased performance Conducts/supervises the monthly touch base sales coaching process, effectively coaching for optimal results Addresses all issues effecting the boutique in a timely and thoughtful manner, delegating and following up as necessary Effectively partners with all corporate departments, metier heads etc. to make sure the boutique is well supported in achieving its goals Maintains an active database of candidates for boutique. Recruits, interviews and selects appropriately Embraces and supports all company initiatives, contests, programs Full responsibility for P&L, sales goal and inventory results Full responsibility for training of staff, communication and adherence to policy Maintains active HR notes on team performance and is responsible to write annual evaluations for direct reports in addition to guiding managers for all boutique reviews Manage stock for qualitative and quantitative maintenance respecting best sellers, aged inventory, and MOS guidelines Active partner with Communications Team to organize relevant Events that build client relationships and reflect the spirit of the House Work closely with VM team to ensure exceptional standards are always respected and new product stories are always highlighted Be fully aware of market trends and ensure Floor Managers conduct regular competitive shopping Ability to represent Leadership of entire store. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs, and lead the team. P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals. Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.

Requirements

Minimum 5 years prior Store Management experience, or flag ship Assistant Store Manager Experience
Previous buying experience relative to Managing Director responsibility
Individual Management of multi person teams
Prior reporting functions to Executive management and Merchant levels
Driver of sales, enthusiastic, high energy
Natural and dynamic leader of a team
Impeccable standards of service and experience with a luxury/quality seeking clientele
Natural elegance in communication to all levels with particular experience interacting with high level company executives and handling frequent store visits
Proven ability to supervise and develop other high level members of store management
Operationally sound
Strategic, open to new ideas, not fearful of change
Ability to motivate and maintain morale of team even in challenging circumstances. Is not afraid of conflict.
Good delegator with excellent follow up skills but able to truly empower other managers
Ability and desire to form strong partnerships across the organization. Sees the value in others opinions
Great sense of personal style and passion for our brand and heritage
Sensitivity to a multi-cultural environment and experience working with France or other European brands
Exceptional merchant with previous buying experience and strength in managing buying process preferred
Kind but effective management style. Does not manage by fear or intimidation.
Comfortable with fast paced environment. Ability to prioritize effectively.
Ability to lift between 0-25 lbs. without assistance.

Nice To Haves

Bachelor’s Degree preferred
Sense of humor. Does not take self too seriously or demonstrate arrogance. Humble nature, refined, understated, discrete
Knowledge of French language helpful