Managing Director - The Little Nell

Aspen Skiing Company•Aspen, CO

10d•Onsite

About The Position

The Managing Director serves as the strategic and operational leader of The Little Nell, including the Aspen Mountain Club, Spa at The Little Nell, multiple food and beverage outlets, and the resort’s expansive meeting and event spaces. This role has full accountability for overall resort performance, encompassing guest and employee satisfaction, human resources, financial results, sales and marketing, revenue generation, and team engagement. The Managing Director is responsible for driving sustainable growth and delivering strong returns for both hospitality operations and property ownership. This position reports to the Vice President of Operations. The salary range for this position is $190,000 - $260,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

Bachelor's degree in business administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry
Minimum 10+ years of progressive leadership experience in luxury hospitality, with 5+ years as a General Manager or Managing Director.
5 years’ experience leading properties with a residential component, members only club, extensive meeting space, and multiple outlets
Proven record of success in financial performance, guest satisfaction, and team development
Strong business acumen, emotional intelligence, and ability to lead with warmth and authenticity
Deep understanding of the luxury market and high-touch service culture
Working knowledge of Forbes five-star standards and experience with Relais & Chateaux
Proficient knowledge in leading revenue growth and profit enhancement through efficient and streamlined operations
Experience in problem-solving with the ability to handle multiple complex tasks in parallel
Proficiency in MS Office (Word, Excel, Outlook, Access), ProfitSword, Medallia, and HMS
Ability to create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement, holding them accountable for performance
Ability to build rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
Ability to emphasizes and hold leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
Ability to utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery

Responsibilities

Stays current with industry trends and monitors strengths and weakness of competition
Develops business plans designed to maximize property customer satisfaction, profitability, customer satisfaction and market share
Verifies and evaluates that property business plans and employees are aligned with brand business strategies, holding property leadership team accountable for successful delivery of business plans and enhancements
Works closely with Sales and Marketing team to develop revenue-generating strategies for the property, identifies new business leads, develops tailored sales approach and actively pursues leads aligning brand strategy
Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction - analyzing business information to proactively address changing market conditions
Verifies that property operates within budgetary guidelines, and achieves profit margin goals
Uses business information to identify indicators of product and service successes and opportunities for improvement
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
Responsible for labor and capital expenses
Establishes presence in the market by actively promoting an exemplary property/brand image by developing strategic alliances with local officials, businesses, and customers
Other duties as assigned