Managing Director Relationship Management - Government

Empower Annuity • Denver, CO

159d • $156,200 - $226,550 • Remote

About The Position

The Managing Director Relationship Management acts as the central point of business contact for mega plans with asset values of over $500 million. The Managing Director is the primary contact for assigned client plan sponsor relationships for both clients and internal contacts. The Managing Director is accountable for assigned client relationships that includes strategy, overall service delivery, evaluating, improving and managing client satisfaction and risk / retention efforts, and client P&L management and evaluation. This Managing Director can be based in either the Denver metro area or Northern California.

Requirements

• Bachelor's degree or equivalent from accredited institution
• 12+ years of industry and/or RM experience
• 2+ years' experience working with senior leaders and key clients
• Prior experience with mega corporate or segment market client relationships
• Excellent verbal and written communication skills including presentations skills, building partnerships internally and externally including plan sponsors, consultants, key stakeholders and business leaders
• FINRA Series 6 and 63 required within established timelines

Nice To Haves

• Master's degree preferred
• Understanding and being conversant on revenue and expense variables associated with client relationships
• Understanding of investment management products and services
• Ability to build rapport with clients and proactively manage client expectations
• Ability to persuade and influence others and navigate potential objections on complex issues/ideas/theories
• Demonstrated time and project management skills
• Skilled at identifying both explicit and subtle indicators of client satisfaction or concern
• Strong collaboration skills; ability to influence direction and utilize internal resources to drive results
• Ability to articulate the Empower value proposition, participant and plan sponsor experience, and relationship management value proposition

Responsibilities

• Own and manage key client relationships (>$500MM in assets), serving as the primary strategic advisor responsible for client satisfaction, retention, and profitability, including risk mitigation and P&L oversight
• Enhance client satisfaction and loyalty by proactively reinforcing buying decisions, identifying needs, and delivering high-quality service experiences that strengthen long-term relationships
• Lead client planning and engagement efforts, including the development and execution of strategic business plans, and participation in finals presentations and site visits from pre-sale through relationship maturity
• Collaborate cross-functionally with internal SMEs and shared services teams to deliver tailored solutions in plan design, administration, compliance, communications, fiduciary governance, and operational execution
• Provide expert guidance to clients and internal leadership, leveraging deep knowledge of Empower's products, services, and industry trends to anticipate issues and recommend improvements in process, product, or service
• Deliver impactful client presentations on plan performance, regulatory and legislative updates, and market trends—both virtually and in person—to inform and influence client decision-making
• Monitor key client health indicators, report insights, and recommend data-driven strategies to protect and grow relationships while continuously improving client and business outcomes

Benefits

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree