Managing Director of Site Operations

National Health Foundation • Los Angeles, CA

97d

About The Position

The Managing Director provides executive leadership and operational oversight for NHF’s regional recuperative care sites (Pico, Glendale, Ventura, and Arleta), as well as future expansion sites identified by the CEO. This role requires a forward-thinking, strategic leader who can align big-picture vision with operational excellence, ensuring that NHF continues to deliver high-quality recuperative care services while meeting organizational growth and compliance goals.

Requirements

• Master’s degree in Business Administration, Human Services, Healthcare Management, Public Administration, or other industry-related fields required.
• At least 15 years of field-related experience in human services.
• Strong operations experience required.
• 5+ years in Upper Management required.
• Experience in homelessness services a plus.
• Ability to build and sustain strong cohesive teams is a must.

Responsibilities

• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with executive leadership to develop and meet organizational goals while contributing expertise and guidance on operations projects and systems within the values of NHF.
• Collaborates with other departments to carry out the organization’s goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials at our recuperative care facilities.
• Ensures that operational decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan, vision, and mission.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support across all recuperative care facilities.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Establishes and administers the department’s budget in collaboration with CEO.
• Supervise compliance with grant Audits as needed.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.
• Understanding of harm reduction and trauma-informed care principles.
• Emergency response procedures and protocols.
• Coordination with healthcare providers, case managers, and discharge planners.
• Identifies and evaluates new vendors to help reduce operational costs while maintaining service quality.
• Ensures consistent quality of services and operations across all four recuperative care locations through regular site visits, performance assessments, and standardization of best practices.
• Maintains knowledge of emerging technologies and trends in operations management and homeless services.
• Identifies training needs and ensures proper training is developed and implemented.
• Act as back up for all sites in the event of absence of any site leaders.
• Performs other related duties as assigned.

What This Job Offers

• Career Level: Executive
• Education Level: Master's degree