Managing Director of Operations Transformation

Zeta Charter Schools • New York, NY

95d • $125,000 - $175,000

About The Position

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: in-person work is required Tuesdays and Thursdays. School-facing roles such as this one may also require physical presence on other days, as required. It is projected for this role that on a regular basis, 3 to 4 in-person days per week will be required on average. In the first 2-3 months, more in person days may be required for you to get up to speed.

Requirements

• Bachelor's Degree.
• 10+ years of experience in building, optimizing, and scaling operational systems.
• Proven record of operational excellence.

Responsibilities

• Focus on building and implementing the highest-priority, scalable operational systems across Zeta schools.
• Report to the Chief Operating Officer, Schools, and work with input from the CEO.
• Remove barriers to achieving consistent world-class operations as Zeta scales schools across New York City.
• Build and operate a network-wide operating system for scale, creating a machine-like framework that maps and tracks operational priorities across schools and aligns stakeholders.
• Evaluate existing operational practices, processes, systems, and roles across schools; identify inefficiencies, analyze root causes, and implement scalable solutions.
• Unlock the full potential of safety systems by leveraging advanced technologies and strengthening accountability structures.
• Explore high-value use cases for AI in operations and pilot AI applications.
• Redesign professional development pathways for school-based operations staff.
• Support the work of others on the team and take on new projects and tasks as needed.

Benefits

• Comprehensive and affordable medical, dental, and vision plans.
• Flexible spending accounts for eligible medical purchases and commuter expenses.
• 403(b) retirement plan with matching contributions.
• Monthly stipend for wellness and lifestyle expenses.
• 4 live therapy sessions per month through Talkspace, and a free Headspace subscription.
• MacBook Air and specified monthly reimbursement for mobile phone use.
• Fully stocked teacher workrooms with snacks and Nespresso machine.
• Zeta swag, team outings, and NYC’s finest sweet treats.
• Books for professional development.
• Clear pathway to professional growth.
• Consistent feedback and support from managers and teammates.
• Community Circle practice to build and strengthen team sense.
• Interactive Mindfulness and DEIJ programming.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees