Managing Director of Client Services-Private Equity Fund Accounting

CSC•Wilmington, NC

16d•Hybrid

About The Position

Managing Director of Client Services-Private Equity Fund Accounting Wilmington, DE (Will consider remote candidates with experience) Monday through Friday 9:00 a.m. to 6:00 p.m. Hybrid Work Schedule Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need. Some of the things you will be doing: Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations Drive business development efforts with key clients to generate revenue opportunities Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches Assist in renewals, engagements, and negotiations with clients Manage the career development and talent management of Client Service Directors Collaborate with other North America leaders to carry out shared goals of the department Work with other business units to identify opportunities for cross-selling services to our clients Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery Identify, lead and delegate key department projects Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed Present period performance reports and metrics to the MD Operations Internal responsibilities (scheduling, status reports, time tracking, etc.)

Requirements

Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred
Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
At least ten years of industry experience with a proven track record of streamlining and improving a service operation
A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
The ideal candidate will have experience leading large teams and achieving high profitability goals
Robust analytical, problem-solving, and troubleshooting skills
Project management experience
Excellent leadership, communication, and organizational skills
Proactive and dynamic personality
Ability to lift 25 lbs. or more

Nice To Haves

Industry compliance experience a plus
Investor Services experience a plus
Creative and agile, leader that motivates leaders to achieve lofty goals

Responsibilities

Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
Drive business development efforts with key clients to generate revenue opportunities
Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
Assist in renewals, engagements, and negotiations with clients
Manage the career development and talent management of Client Service Directors
Collaborate with other North America leaders to carry out shared goals of the department
Work with other business units to identify opportunities for cross-selling services to our clients
Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery
Identify, lead and delegate key department projects
Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity
Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development
Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs
Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed
Present period performance reports and metrics to the MD Operations
Internal responsibilities (scheduling, status reports, time tracking, etc.)