Managing Director, National Venue Operations

NASCAR•Daytona Beach, FL

About The Position

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. The National Venue Operations Lead is responsible for driving operational excellence, consistency, and collaboration across all NASCAR-owned tracks. This role partners closely with Track Presidents, General Managers, and Operations teams to establish and uphold standards that enhance the fan experience, streamline execution, and improve efficiency across the portfolio. Rather than serving as an additional layer of oversight, this position acts as a central resource and connector, ensuring track operations are supported, aligned, and equipped with best practices, tools, and systems that enable success.

Requirements

Bachelor's degree (B. A.) from four-year college or university preferred and 8+ years of experience leading large-scale venue, facility, or event operations, preferably in sports, live entertainment, or motorsports or equivalent combination of education and experience.
Deep understanding of operations management, vendor relations, and contract negotiation.
Proven ability to lead through influence across multiple markets and departments.
Strong financial acumen and experience optimizing complex vendor relationships.
Excellent collaboration, communication, and project management skills.

Responsibilities

Operational Alignment & Collaboration Partner directly with Track Presidents, General Managers, and regional operations leads to align on operational priorities, staffing, and execution plans.
Serve as a resource to help tracks identify operational efficiencies and implement solutions that improve fan experience, safety, and cost-effectiveness.
Facilitate regular collaboration between tracks to share best practices, standardize playbooks, and troubleshoot common challenges.
National Standards & Consistency Develop and maintain a unified NASCAR Operations Playbook in collaboration with Competition and Facility Development that defines standards across maintenance, parking, guest services, traffic management, and at-track logistics.
Establish consistent processes and policies for vendor management, procurement, and contract oversight to ensure quality and efficiency across tracks.
Partner with Competition, Event Experience, and Facility Development teams to ensure track readiness and consistency in quality standards leading into every event.
Enterprise Vendor & Partner Management Negotiate, manage, and evaluate vendor contracts across the portfolio to ensure alignment with NASCAR’s strategic and financial objectives.
Identify opportunities to consolidate or optimize vendor relationships to drive efficiency, improve service quality, and reduce costs for the enterprise and individual tracks.
Develop shared metrics and performance scorecards to track vendor outcomes and guest satisfaction.
Collaborate with Track Presidents and venue operations teams to address unique market or facility needs while maintaining enterprise standards.
Support & Enablement Act as a central support arm to track operations teams by coordinating resources, tools, and partners that enhance local execution.
Provide on-site operational support for tentpole or high-impact events as needed, helping track teams navigate complex logistics or rapid response scenarios.
Partner with the Facility Utilization & New Revenue Lead to ensure operational readiness for non-racing and rental events.
Continuous Improvement & Measurement Use fan feedback, post-event reports, and GEM survey data to identify areas for operational improvement and inform long-term strategy.
Lead periodic “operations reviews” with track leadership to evaluate performance, share learnings, and set goals for upcoming seasons.
Partner with Finance and Track Properties on capital investment prioritization related to operational impact and guest experience.