Managing Director, Member Services

International City Management • ICMA, DC

359d • $170,000 - $180,000

About The Position

The International City/County Management Association (ICMA) is seeking a Managing Director, Member Services to lead its efforts in enhancing member services and benefits for its global membership. ICMA is dedicated to advancing professional local government through leadership, management, innovation, and ethics, serving over 14,000 members worldwide. The Managing Director will report to the CEO/Executive Director and manage a professional staff of 18, focusing on membership growth, retention, and the implementation of various membership programs, including the Ethics Program. This position is currently remote, with regular in-person meetings expected.

Requirements

• Master's degree in public administration, public policy, business administration, or related discipline.
• 8 or more years of progressive leadership experience in association management or local government management.

Nice To Haves

• Experience operating within a global business model.
• Strong multi-cultural competency and commitment to diversity, equity, and inclusion.

Responsibilities

• Develop and implement strategies to design and deliver services and benefits for all segments of ICMA's membership.
• Oversee membership programs, benefits, and services including career advancement, ethics, and relationship management.
• Build and maintain strong relationships with members and stakeholders, including travel to meetings and conferences.
• Monitor and assess member feedback, addressing concerns and identifying areas for improvement.
• Develop and execute a strategic plan to increase membership numbers and diversify membership.
• Use data-driven approaches to improve membership and engagement.
• Collect and analyze membership data to identify growth and retention opportunities.
• Select, manage, develop, and oversee staff performance.
• Manage team budget for membership benefits and service programs.
• Direct the creation and implementation of strategies to promote local government management as a career.
• Provide technical advice on local government policies and represent ICMA's position on ethics.
• Develop partnerships with organizations focused on local government management.
• Participate in conference planning and training events.
• Create and manage content for newsletters and communication channels.
• Advise the CEO/Executive Director on operational plans.
• Collaborate with the ICMA Executive Board on policy development.

Benefits

• Salary range of $170,000 to $180,000, DOQ.
• Medical, dental, and vision insurance.
• Life and AD&D insurance and long-term disability insurance.
• 403(b) retirement plan contributions starting at the 1st anniversary of hire.
• Annual leave and sick leave, along with 10 holidays and 2 floating leave days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree
• Number of Employees: 251-500 employees