Managing Director (MD) - Software Business (Americas)

Valsoft Corporation

108d

About The Position

Valsoft is seeking a dynamic and experienced Managing Director (MD) to lead one of our B2B software businesses. This position provides critical operational leadership to a B2B software business focused on solutions that automate critical operational areas for businesses. As the leader of the Business, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources. You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business's results, making it ideal for a driven leader eager to make a significant impact.

Requirements

• 3-8 years of experience in senior leadership roles within B2B technology, software, or enterprise services
• Operational leadership experience is preferred
• Proven track record in managing teams and overseeing business divisions in payments automation, document management, or ERP integration
• Strong skills in developing and executing strategic business plans across multiple functions
• Demonstrated success in driving revenue growth and market expansion
• Hands-on approach to managing daily operations and improving operational excellence
• Exceptional leadership with the ability to inspire and manage cross-functional teams
• Results-oriented with a focus on achieving targets and continuous improvement
• Strong commitment to customer success and care
• Excellent communication and interpersonal skills for influencing stakeholders
• Innovative, proactive, and adaptable with a collaborative mindset
• Legally authorized to work in the US or Canada

Responsibilities

• Own the long-range, annual, and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
• Attend promotional events which include but not limited to tradeshows and panels
• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Manage key relationships with large accounts is mandatory
• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions
• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
• Establish strategies to increase NRR
• Track results on a monthly basis
• Review with Senior Management and the team
• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
• Maintain annual, quarterly, and monthly revenue results/forecasts and costs
• Participate in the development of internal department policies and programs to support quality and growth
• Drive P&L, ROI, EBITDA, rule of 40 and ARR/NRR performance of businesses and ensure companies are meeting organizational objectives
• Partnering with your HR lead in driving talent retention and development, complying with local employment legislation, and developing a true local company culture
• Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
• Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees