Managing Director, Institutional Client Relationship Management

Principal Financial Group • Des Moines, IA

1d • $174,000 - $236,000 • Hybrid

About The Position

We’re looking for a dynamic leader to join and lead our US Relationship Management team. In this pivotal role, you will be instrumental in delivering unparalleled client experiences, fortifying and deepening relationships with our institutional client base.
In conjunction with the Global Head of Client Experience you will drive client engagement, satisfaction and retention. Overseeing a team of Relationship Managers and Client Service Associates. You will be responsible the day-to-day oversight of our US Client Relationships and delivering exceptional levels of service.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
Principal Asset Management offers global asset management expertise across a diverse set of traditional and alternative asset classes. Check us out at www.principalam.com!

Requirements

• Possess a minimum of 15 years of experience in managing institutional clients, demonstrating a track record of success in client retention and institutional relationship management and building strong, collaborative teams
• Demonstrated ability to collaborate effectively with consultant and sales teams, delivering exceptional client experiences while expanding engagement with existing clients
• Extensive experience across multiple asset classes, including but not limited to real estate, equities, and fixed income
• FINRA licensing, including the SIE or equivalent, series 7, 63 and 24 are required or ability to obtain

Nice To Haves

• CFA
• Goal-oriented with strong project management skills
• Adept at analyzing client situations holistically and implementing tailored solutions
• Proven ability to build strong, culturally aligned partnerships within dynamic organizations
• Experience leading as a “player-coach,” balancing team oversight with hands-on client management
• Travel is required. This could be around 50% depending on where you live and the clients' and business needs.

Responsibilities

• Lead and manage team of Relationship Managers and Client Service associates, ensuring delivery and oversight for team success and alignment to firm and team goals.
• Responsible for a book of Institutional clients, acting as the client’s first port of call on developing and execute robust client account plans and retention strategies for our portfolio of clients, ensuring sustained client satisfaction and loyalty.
• Leading engagement initiatives with our existing client base, conducting comprehensive client portfolio reviews, due diligence exercises, and retention activities
• Oversee client team responsible for the end-to-end delivery of exceptional client service, orchestrating seamless collaboration across internal teams to deliver and execute on our client needs
• Collaborate closely with Distribution, Investment teams, and Consultant Relationships to develop enduring relationships, enhance client retention, and drive growth opportunities, with a primary focus on institutional clients
• Build and drive best practice for retention and continuously evaluating and refining strategies to adapt to changing client needs and industry landscape.
• Foster a profound comprehension of institutional clients and their diverse needs across various asset classes, including alternative investment products
• Cultivate an in-depth understanding of Principal Asset Management’s investment strategies and client solutions, adeptly identifying opportunities to address evolving client needs

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees