Managing Director, Enterprise Strategy & Execution (Outsourcing Advisory Services)

West Monroe•Chicago, IL

6d•$280,000 - $308,000

About The Position

Are you ready to make an impact? West Monroe has an opportunity for a Managing Director/Partner to join our Operations Excellence (OpEx) practice. This leader will structure, lead, support, drive, and grow West Monroe’s OpEx practice and Enterprise Strategy & Execution (ES&E) offerings in collaboration with other leaders across the company. This leader will be responsible for key client account ownership, scoping, selling, and acting as an engagement lead on Outsourcing Advisory Services – this includes, but is not limited to outsourcing assessments, outsourcing RFx development, evaluation, and selection, contract negotiations, outsourcing transition, vendor governance and management, and service delivery optimization. Managing Directors/Partners within West Monroe have three main responsibilities: Client Delivery: Support and lead teams serving clients across industries while demonstrating executive presence with high level client counterparts. Manage and influence multi-disciplinary teams to translate client business objectives into IT outsourcing and business process outsourcing solutions. Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements. Understand and support the underlying business processes and technologies being used within an organization to be able to make recommendations on how to achieve long-term scalability, reduce operational cost, or better support business processes. Ensure proper management of project economics including project budgets, invoicing, and the collection process. Practice Development: Collaborate with national and local leadership within OpEx practice and across West Monroe (WM) industry and functional practices, to develop and deliver multi-disciplinary, outsourcing advisory offerings. Collaborate in growth around strategy, approach, offerings, staffing, skill development, methodology, and new account development. Collaborate with local office leadership to ensure alignment with the office culture, define the strategic direction of the ES&E team, and actively lead entrepreneurial activities to expand offerings and the skills of the team. Coach and manage other consultants and actively participate in the performance management process Actively participate in recruiting and retaining top quality talent. Business Development: Drive opportunity origination at existing clients, qualify leads and collaborate on pursuits for new work and build deep relationships. Hunt new strategic clients – using relationships and other proven business development skills. Collaborate with industry and multidisciplinary teams to identify sales opportunities. Initiate and lead business development meetings with prospective and existing clients aligned to core West Monroe industries. Understand client needs and requirements and help turn those goals into concrete engagements and detailed proposals that highlight quantifiable value creation. Create work plans, pricing estimates, and risk assessments for prospects. Attend networking events and actively build and leverage a professional network and affiliate network in the local community. West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Enterprise Strategy & Execution, Financial Management, Market Research & Insights, and Productivity. Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. National $280,000—$308,000 USD Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected]. Please review our current policy regarding use of generative artificial intelligence during the application process. If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.

Requirements

13+ years of progressive experience contributing to and leading outsourcing advisory engagements in a team-based, client-facing business and technology consulting services environment.
10+ years of experience leading delivery teams and advising clients on outsourcing strategies and vendor relationships, including IT outsourcing and business process outsourcing.
Strong business development and an active professional network of contacts in the local market.
Experience farming new business from existing clients and managing client relationships.
Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
Proven leader with extensive ability to build solid and collaborative relationships with team members, foster a productive team environment, and coach staff with timely meaningful written and verbal feedback.
Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
Ability to Travel, as required, based on client and practice demands (up to 50%).

Responsibilities

Support and lead teams serving clients across industries while demonstrating executive presence with high level client counterparts.
Manage and influence multi-disciplinary teams to translate client business objectives into IT outsourcing and business process outsourcing solutions.
Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements.
Understand and support the underlying business processes and technologies being used within an organization to be able to make recommendations on how to achieve long-term scalability, reduce operational cost, or better support business processes.
Ensure proper management of project economics including project budgets, invoicing, and the collection process.
Collaborate with national and local leadership within OpEx practice and across West Monroe (WM) industry and functional practices, to develop and deliver multi-disciplinary, outsourcing advisory offerings.
Collaborate in growth around strategy, approach, offerings, staffing, skill development, methodology, and new account development.
Collaborate with local office leadership to ensure alignment with the office culture, define the strategic direction of the ES&E team, and actively lead entrepreneurial activities to expand offerings and the skills of the team.
Coach and manage other consultants and actively participate in the performance management process
Actively participate in recruiting and retaining top quality talent.
Drive opportunity origination at existing clients, qualify leads and collaborate on pursuits for new work and build deep relationships.
Hunt new strategic clients – using relationships and other proven business development skills.
Collaborate with industry and multidisciplinary teams to identify sales opportunities.
Initiate and lead business development meetings with prospective and existing clients aligned to core West Monroe industries.
Understand client needs and requirements and help turn those goals into concrete engagements and detailed proposals that highlight quantifiable value creation.
Create work plans, pricing estimates, and risk assessments for prospects.
Attend networking events and actively build and leverage a professional network and affiliate network in the local community.

Benefits

Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
Eligibility for ten weeks of paid parental leave will also be available upon hire date.

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