Managing Director, Enterprise Applications and Technology Governance (Hybrid)

AAA Brand • Lake Mary, FL

1d • Hybrid

About The Position

This position will oversee the Technology and Digital Services (TDS) Department's project management, quality assurance, software engineering, IT architecture, communications, and technology governance. Under general direction from the CTO, directs and oversees the strategic business engagement function, focusing on creating and sustaining strong business partnerships in advancing business success. Participates in strategic planning to identify and prioritize transformational business projects and enhancements. Establishes business requirements and engages in developing technical solutions, managing the business project life cycle, and business expectations for technical, timeline, and financial deliverables. Ensures that business technology aligns with the business's strategic objectives and long-term needs. Creates, maintains, and enforces the technology architectural standards and develops best practices throughout the AAA technology environment.

Requirements

• Demonstrates strong organizational skills and exceptional attention to detail.
• Ability to effectively prioritize and manage multiple initiatives in a fast-paced, evolving environment.
• Stays current with emerging technologies and relevant industry trends.
• Demonstrates strong negotiation and influence skills.
• Exhibits effective leadership, mentoring, and interpersonal capabilities.
• Ability to inspire and motivate others toward shared goals and objectives.
• Demonstrates the ability to foster a strong, results-driven culture with a bias for action.
• Applies strong analytical, critical thinking, and problem-solving skills.
• Demonstrates excellent verbal, written, and presentation communication skills.
• Excels at working across organizational boundaries and building strong partnerships.
• Maintains professionalism in all interactions with internal and external stakeholders.
• Effectively navigates difficult situations and human relations issues with professionalism and respect.
• Demonstrates self-motivation with the ability to set priorities, meet deadlines, and deliver results.
• Bachelor's degree in Business Administration or a related field.
• Eight (8) to twelve (12) years of experience in information technology.
• A minimum of five (5) years in a supervisory, senior-level, or senior project management role.

Responsibilities

• Serves as the primary liaison to business leadership and is accountable for strong business engagement and satisfaction, including the development of business requirements needed to help the organization meet business goals.
• Champions the development of business engagement procedures, policies, standards, and controls needed to ensure strong business alignment and a maturing organizational capability.
• Manages project, quality assurance, software engineering, IT architecture, communications, and governance teams.
• Manages the project portfolio, including selection, prioritization, and control through a structured project intake process.
• Oversees the delivery of business projects and activities with strong partnerships with application development and quality assurance functions, both in-house and offshore.
• Provides expertise and leadership for large, complex business strategic projects.
• Develops and manages the department's budget in line with short- and long-term goals and objectives.
• Leads business case development for required initiatives in partnership with IT Business Operations and Application Development.
• Develops and maintains IT architectural standards and ensures compliance across all department projects.
• Ensures training plans incorporate the company's technology architectural standards.
• Liaises with business units and shepherds external stakeholders through the IT project process.
• Creates, owns, and tracks the software quality management strategy and process by adopting industry best practices suited to the organization.
• Develops project testing approaches and processes.

Benefits

• This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.
• AAA, Inc. supports a flexible work environment for our associates.
• We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model with three days in the office and two days at home (or wherever you work best) each week.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees