Managing Director, Employee Relations

Teach For America•Bentonville, AR

3d•Remote

About The Position

At Teach For America, we are inspired by a single mission – one day, all children will have access to an excellent education. In pursuit of that mission, we are looking for a Managing Director, Employee Relations to strengthen and support the staff experience. With the clear vision that Employee Relations goes beyond compliance – we have a commitment to ensuring a safe and inclusive workplace by strengthening our community, building trust and stewarding staff policies and practices. We are looking for a strong individual contributor to serve as a specialist in Employee Relations. You are committed to ensuring a positive staff experience for all staff members. In this role, you will be recognized as an expert who may provide direction and mentoring to others in cross-team collaboration. As the Managing Director, Employee Relations, you will partner closely with colleagues across the organization, and serve as a consultant to our People Partners, team leaders, and people managers on culture breaches and performance improvement plans. You love and are skilled at coaching and counseling leaders on workplace issues, all with an eye for strategically and proactively finding solutions. You will use data, among other indicators, to help you develop a holistic view of the staff experience and develop proactive training to ensure a safe and inclusive workplace at Teach For America. You will leverage your deep experience to lead complex investigations and mediations, ensure our employee relations processes demonstrate the ways in which we value and deeply listen to all parties involved. You will communicate thoughtfully throughout all ER processes and maintain meticulous case management record keeping. With your unmatched eye for detail, you will expertly monitor and maintain accurate tracking of compliance issues and eagerly keep up to date knowledge of federal and state compliance requirements related to human resources and employee relations matters. You will also support the evolution of our Employee Relations function, developing stronger systems for tracking employee grievances and employee relations issues as well as supporting investigations of breaches of our staff policies.

Requirements

Minimum of 7 years of related Human Resources experience, preferably within Employee Relations, Consulting or HR Generalist role
Expertise and experience in managing and leading complex employee relations matters including investigations, conducting employee interviews and writing summative reports.
Expertise in various HR programs and functions including, but not limited to business partnership, employee relations, performance management, leadership development, and organizational development
Working knowledge and/or experience of compensation and benefits
Track record of building senior-level relationships
Experience mediating employee relations concerns
Experience in utilizing Workday HRIS or other digital tools to maximize efficiency in talent management processes
Experience analyzing data and making strategic recommendations within the Human Resources function
You have a demonstrated ability to manage multiple responsibilities and consistently meet ambitious deadlines and goals
You build rapport quickly, get your energy from seeking to understand the perspectives of your partners and clients, and leverage those insights to connect them to people and experiences aligned with their interests and needs
You communicate clearly and you are comfortable working across lines of difference.
You have excellent organizational and time management abilities
You can handle a high volume of time-sensitive responsibilities
You are detail-oriented with accuracy

Nice To Haves

Certification in conflict management, Employee Relations, or workplace investigations (preferred)
3+ years leading and driving strategy in Employee Relations
3+ years previous team management experience preferred
Prior experience coaching adults
Evidence of strong people and systems management results (including lateral management on complex projects)

Responsibilities

Employee Relations Advice, Consultation and Conflict Resolution Coach and counsel leaders on workplace issues, using conflict resolution/mediation to resolve workplace matters.
Serve as a consultant to People Partners, team leaders, and managers on culture breaches and performance improvement plans.
Develop the strategy to analyze data and trends related to critical employee matters, culture breaches, formal grievances and policy violations to ensure a positive staff experience.
Lead and collaborate with the VP, People & Performance and partner with the Legal & Risk team on all formal ER investigations.
Engage in mediation, restorative conversations, and conflict resolution support activities with staff as needed
Data Analytics Act as administrator for our case management system (FreshService), managing record keeping and case management processes related to investigations and training staff on the platform as necessary
Perform and manage exiting staff interviews, surveys, and develop and perform data analysis related to exiting staff members.
Pull, analyze and use data regarding employee relations matters and investigations to tell story of the state of employee relations on staff
HR Policy & Compliance Design, execute, monitor and maintain accurate tracking of compliance issues related to required Safe and Respectful Workplace training
Ensure up to date knowledge of federal and state compliance requirements related to human resources and employee relations matters.
Partner with the Legal Affairs and Risk team to update all People related policies on an annual basis.
Maintain agile working habits that allow for the emergent needs across Teach For America
Manage ad-hoc and special projects as they arise, providing project-management capacity across the People team
Flow to support People team initiatives when capacity needs present (e.g. unexpected vacancy, leave, urgent needs that arise)
Demonstrate strong flexibility and prioritization when assessing team needs and supporting decisions about your work and time allocations
Assess and adjust your time allocation and talent flow to ensure prioritized projects have the capacity, resources, and support needed to grow