Managing Director Complex Claims - TPA Oversight Claims

American International Group • Lenexa, KS

84d

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Managing Director TTPO Complex Claims to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. TTPO claims handles carrier oversight of TPA adjusted claims for General Insurance. TTPO claims is a growing team in General Insurance primary claims. TTPO claims is account and relationship driven working with large corporate insureds with a focus on working collaboratively in handling claims with our internal and external partners.

Requirements

• Bachelor's Degree or equivalent required. Multi-state adjuster licenses preferred.
• Prior claims management experience desired.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks and prioritize projects while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Strong technical expertise interpreting insurance contracts.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Advanced analytical and problem-solving skills.
• Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology.
• Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.

Responsibilities

• Manage, lead, and direct a team of Adjusters/Complex Directors handling Complex Automobile, General Liability and Property claims.
• Drive technical excellence in order to control indemnity and expense loss and litigation costs through timely and appropriate reserving, trial preparation and ultimate resolution claim closure.
• Collaborate with insureds, third party administrators, underwriters, and brokers to ensure all stakeholders are in agreement with the litigation strategy.
• Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.
• Partner with TPA Governance and Relationship Management to help TPAs and Insureds comply with claim handling and reporting guidelines.
• Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Culture of inclusion and belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees