The Managing Director, Chief Operating Officer-LSBX (MD, COO-LSBX) serves as the deputy to the EVP, Managing Director/President-LSBX with significant authority to lead and oversee the execution and administration of the Line of Business and influence structures, processes and controls of the shared services functions that support the Line of Business. The MD, COO-LSBX leads the front-to-back diligence, implementation and onboarding processes for new partners and the addition of new products, services or features for existing partners, including the related financial forecasts and projections, documentation of the flow of funds, roles and responsibilities matrices and set up and maintenance of the related control framework. The MD, COO-LSBX oversees the day-to-day execution and administration of the Line of Business with primary responsibility for LSBX financial outcomes (e.g., profit and loss, expense management) and the overarching planning, budgeting and strategic initiatives at the request of the EVP, Managing Director/President-LSBX. This involves coordination and collaboration with the LSBX Business Development Manager, LSBX Relationship Manager, LSBX Program Manager and leadership of the support and control functions and providing authoritative and strategic direction on all aspects of new programs and changes to existing programs, including documentation and maintenance of financial models, detailed funds flows, control framework requirements, operational processes, infrastructure and technical needs, data and reporting requirements, regulatory communications and governance approvals. The MD, COO-LSBX will directly manage the middle of the partner pipeline funnel and have a deep working knowledge of each partnership and program to effectively and efficiently onboard partners and resolve any issues or bottlenecks to realize revenues in a timely manner, including working with partners through product and technical details to improve outcomes as part of testing, proof of concepts and pilot phases. The MD, COO-LSBX will report to the EVP, Managing Director/President-LSBX and interface with key senior internal and external stakeholders and governance bodies to implement programs in a standardized, sustainable and repeatable manner with pipeline activities and active partnerships managed and reported through Salesforce. The MD, COO-LSBX should also proactively pursue automation and other cost optimization and risk reduction opportunities routinely as the Line of Business grows and scales through the expansion of existing partnerships and addition of new partnerships. The MD, COO-LSBX will oversee two direct reports, the LSBX Relationship Manager and the LSBX Program Manager, with the potential to expand the team over time as the Line of Business grows and scales. The LSBX Relationship Manager is responsible for customer success, partner engagement, quarterly business reviews (QBRs), governance sessions and recurring meetings with key internal and external stakeholders. The LSBX Program Manager is responsible for partner pipeline status, policy and procedural documentation, first line of defense control framework, partner and vendor contracts, billing and invoicing, data, reporting and management information (including KPIs and KRIs) and certain reconciliation processes. The MD, COO-LSBX will, in turn, oversee the execution of these responsibilities and seek out automation opportunities associated therewith.
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Job Type
Full-time
Career Level
Executive
Education Level
Bachelor's degree
Number of Employees
251-500 employees