Managing Director, Business Management – Private Markets

Manulife • Boston, MA

4d • Hybrid

About The Position

The Managing Director, Business Management is responsible for strengthening and scaling the operating model of Manulife’s Global Private Markets platform. The role focuses on how the business runs—driving efficiency, execution discipline, and scalable processes across investment operations and all supporting functions. The role owns platform-wide operating model refinement, execution governance, and transformation initiatives, including AI strategy and implementation, oversight of functional support and workload management, and delivery of the Private Markets book of work, among others. The role partners closely with the investment and operational leadership of each private markets business (private equity, private credit, infrastructure, real estate, timber and agriculture) and functional support teams, as well as enterprise strategy and transformation teams, to ensure alignment between Private Markets priorities and broader firm initiatives. The role reports to the Private Markets COO and works collaboratively across investments, operations, and enterprise functions to embed durable improvements that support long-term growth.

Requirements

• 15+ years of experience in asset management, private markets, or complex financial services organizations.
• Senior leadership experience in business management, operating model design, transformation, or COO-type roles.
• Strong understanding of private markets operations and fund lifecycle processes.
• Proven track record delivering cross-functional change initiatives at scale.
• Experience sponsoring technology, data, and AI initiatives from concept through implementation.
• Ability to influence senior stakeholders in a global, matrixed organization.
• Strong executive presence, communication, and analytical skills.

Responsibilities

• Operating Model Design & Continuous Improvement
• Efficiency, Scalability & Execution Discipline
• Book of Work, SOW & Capacity Management
• AI Strategy, Technology Enablement & Automation
• Partnership with Operational & Functional Support Teams
• Collaboration with Strategy & Transformation Teams
• Leadership, Influence & Change Management

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed