Managing Director- 401K Relationship Manager

Fidelity•Westlake, TX

11h•Hybrid

About The Position

The Managing Director (MD) is entrusted with a book of business of defined contribution. The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors and Advisors. This role leads and collaborates with an internal team of service-based associates and partners across the organization to resolve client problems and offer solutions for client needs. Together with your internal teams and partnering with the Plan Sponsors, you will help our institutional clients lead a successful benefits program to improve their employees’ overall wellbeing.

Requirements

College degree preferred or equivalent work-related experience.
Series 7 & 63 required.
8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.
Your retirement plan record keeping and administration experience.
Your relationship management experience.
Your excellent organization and time management skills and attention to detail.
Your effective presentation skills, influence and negotiation skills.
Verifying client agreement about the issues and options before implementing with solutions.
Developing, managing and maintaining strong client relationships.
Building strong partnerships based on shared commitment to mutual goals.

Responsibilities

Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship.
Acts as the client’s 'trusted advisor'.
Building client relationship to highest level of decision makers.
Planning and conducting effective in-person and/or phone meetings.
Makes thorough plans and preparations for client meetings.
Properly planning, influencing, and implementing Fidelity solutions to address needs.
Facilitating discussions with clients regarding legal, regulatory and design issues across the plan.
Consults with clients on qualified and potentially nonqualified plan design alternatives.
Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
Working closely and actively leads discussions with the Investment Strategist to create effective investment strategies and develop solutions that benefit clients/Fidelity.
Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client.
The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery.