Managing Consultant

Brown & Brown Insurance

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Managing Consultant to join our growing team! The Managing Consultant oversees and strengthens client relationships within the healthcare industry by serving as the primary liaison and advocate for clients throughout the project lifecycle. This role ensures project deliverables align closely with client objectives by managing scopes of work, guiding teams through milestones, and maintaining clear, consistent communication with internal and external stakeholders. The Managing Consultant delivers exceptional service through proactive client support, quality assurance, process standardization, and continuous improvement, while managing multiple projects and addressing escalations as needed. By applying strong analytical skills and deep industry knowledge, this role helps drive project success, identify growth opportunities, and deliver a seamless, high‑quality client experience. How You Will Contribute: Client Relationship Management: Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients. Scope and Deliverables Development and Management: Prepare written statement of work (SOW) requirements and manage project deliverables from inception to completion. Customer Service Excellence: Ensure exceptional service delivery through personal efforts and guiding project team members. Strategic Client Support: Provide proactive, personalized, and strategic support to deliver a seamless client experience. Stakeholder Engagement: Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations. Record Maintenance: Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables. Process Standardization: Ensure consistent execution of tools, communication protocols, and project processes. Process Improvement: Analyze project workflows, identify gaps, and implement corrective actions, including managing escalations as needed. Quality Assurance: Conduct reviews to ensure deliverables align with client goals and project requirements. Multitasking and Data Analysis: Manage multiple projects, analyze data, and disseminate findings to relevant departments. Timely Deliverables: Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues. Industry Knowledge: Utilize advanced analytical skills and in-depth knowledge of the marketplace and healthcare industry to build strong client relationships and develop effective, informed project strategies. Goal Evaluation and Adjustment: Collaborate with the executive sponsor and project manager to evaluate progress and refine goals as necessary. Business Development: Identify additional client engagement opportunities.

Requirements

Extensive Healthcare Expertise: Over 15 years of experience in the healthcare industry, including managed care and commercial benefit sectors.
Client Relationship Management: Proficient in managing complex client relationships and addressing multifaceted project needs.
SOW Development: Skilled in creating comprehensive Statements of Work (SOW) to align with client objectives and project deliverables.
Strategic Business Planning: Experienced in developing and executing business plans to support and exceed project goals.
Executive Communication: Demonstrated excellence in written and oral communication, including presentations to high-level executives and leadership at all organizational levels.
Professionalism and Interpersonal Skills: Strong interpersonal abilities with a high level of professionalism in all interactions.
Independent and Collaborative Work: Capable of working autonomously while effectively navigating complex matrixed environments.
Problem-Solving and Attention to Detail: Adept at resolving challenges with a methodical, detail-oriented approach.
Emotional Intelligence: Exceptional ability to understand and manage emotions, fostering productive and positive relationships.
Conflict Resolution and Strategic Planning: Experienced in resolving conflicts and developing forward-thinking strategies.
Analytical Proficiency: Strong analytical skills for evaluating data, identifying trends, and informing decisions.
Business Plan Execution: Proven ability to build, adapt, and implement effective business plans that align with evolving client needs and market dynamics.
Adaptability: Skilled at reevaluating priorities and strategies to address changing client and market demands.
ROI Focused: Expert in prioritizing initiatives with the greatest return on investment.
Client-Centric Approach: Deep understanding of the complexities of client needs and the ability to deliver tailored solutions.
Time Management Expertise: Proficient in organizing, prioritizing, and tracking multiple projects, meeting deadlines, and managing competing priorities effectively.

Responsibilities

Client Relationship Management: Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients.
Scope and Deliverables Development and Management: Prepare written statement of work (SOW) requirements and manage project deliverables from inception to completion.
Customer Service Excellence: Ensure exceptional service delivery through personal efforts and guiding project team members.
Strategic Client Support: Provide proactive, personalized, and strategic support to deliver a seamless client experience.
Stakeholder Engagement: Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations.
Record Maintenance: Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables.
Process Standardization: Ensure consistent execution of tools, communication protocols, and project processes.
Process Improvement: Analyze project workflows, identify gaps, and implement corrective actions, including managing escalations as needed.
Quality Assurance: Conduct reviews to ensure deliverables align with client goals and project requirements.
Multitasking and Data Analysis: Manage multiple projects, analyze data, and disseminate findings to relevant departments.
Timely Deliverables: Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues.
Industry Knowledge: Utilize advanced analytical skills and in-depth knowledge of the marketplace and healthcare industry to build strong client relationships and develop effective, informed project strategies.
Goal Evaluation and Adjustment: Collaborate with the executive sponsor and project manager to evaluate progress and refine goals as necessary.
Business Development: Identify additional client engagement opportunities.

Benefits

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

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