Managers, Performance & Insights

American Express • New York, NY

116d • $80,000 - $155,000 • Remote

About The Position

American Express Travel Related Services Company, Inc. seeks Managers, Performance & Insights to identify, optimize, and implement channel integration initiatives in order to drive sustainable profitable growth in a compliant manner. Analyze customer data to develop data-driven business strategies. Diagnose business needs and establish analytical hypotheses and solutions leveraging Big Data and business intelligence tools and platforms. Refine business intelligence tools, databases, dashboards, systems, and methodologies to permit strategic decision-making by senior leadership. Coordinate with cross-functional partners to ensure alignment and collaboration on strategic priorities.

Requirements

• Bachelor's degree in Statistics, Mathematics, Data Science, Data Analytics, Business Intelligence, Computer Science, Engineering, Information Systems, or a related field.
• 2 years of experience with analyzing customer data to identify trends and develop business strategies.
• Experience with analyzing complex financial datasets and performing data mining to identify commercial trends.
• Experience developing data-based strategic initiatives to enhance business performance.
• Experience presenting data-driven analyses to technical and non-technical teams.
• Experience creating and maintaining business intelligence systems, including MS Excel spreadsheets and MS Access databases.
• Experience with data visualization tools, including MS Excel, Tableau, and Snowflake.
• Experience with Agile methodologies, C++, ER-win, MySQL Server, Python, R, RDBMS, SAS, Scrum methodologies, and SQL.

Responsibilities

• Identify, optimize, and implement channel integration initiatives.
• Analyze customer data to develop data-driven business strategies.
• Diagnose business needs and establish analytical hypotheses and solutions.
• Refine business intelligence tools, databases, dashboards, systems, and methodologies.
• Coordinate with cross-functional partners to ensure alignment and collaboration.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree