Manager

Waterway Carwash-posted 3 months ago
$51,667 - $63,833/Yr
Full-time • Entry Level
Strongsville, OH
1,001-5,000 employees
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Waterway is hiring for its renowned Manager Training and Development Program in the Cleveland Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches you how to run our business so that you can run any business. Successful Managers are highly motivated people who desire to work where they can get high-quality business and people management experience, where hard work is recognized, and where there is a clear-but path to advancement. Waterway Carwash is that place! We look for energetic leaders with the ambition and leadership skills to fast-track their way through our highly structured Learn to Lead® Manager Development Program as they continue their growth. Waterway’s Learn 2 Lead Management Development Program, the “L2L” is one-of-a-kind: Highly structured – distinct levels with defined training and objectives - you always know exactly what you need to do to get promoted! Mentored every step of the way - we help you get better every day. Learn how to run a Waterway location (OR ANY BUSINESS!),and fast-track up the VERY TALL Waterway ladder! Be one of the managers running the location and leading a large team of hourly team members. Learn to lead! Be the coach! Be the mentor! Be the role model! Be the boss!

  • Provide excellent customer service by leading by example in delivering outstanding customer service.
  • Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services.
  • Identify, address, and correct any customer concern or dissatisfaction.
  • Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
  • Effectively manage daily operations, lead and manage team to meet customer expectations.
  • Maintain a safe, clean, and organized environment to ensure a positive visit for every customer.
  • Coordinate daily store production through planning and execution.
  • Staff store based on forecasted business needs and adjust in response to changes in demand.
  • Ensure store is opened and staffed correctly and that all closing procedures are followed.
  • Maintain high service standards by managing quality and customer service standards.
  • Perform quality checks to verify results, coach team to improve results, identify trends and recommend improvements.
  • Complete all required administrative tasks punctually and accurately.
  • Respond to and effectively resolve customer and employee concerns and issues.
  • Troubleshoot equipment breakdowns or failures.
  • Monitor and manage store inventories.
  • Complete regular audits and ensure the store meets appearance and safety standards.
  • Provide daily direction and coaching to employees to enhance performance and employee satisfaction.
  • Coach, mentor, and develop employees.
  • Create and maintain a positive, professional, and safe work environment.
  • Create weekly employee schedules that ensure sufficient labor coverage for all key positions.
  • Perform other safety, cleaning, and maintenance tasks as needed.
  • Be trained and able to perform essential functions of all hourly positions.
  • Support, enforce, and follow Waterway policies, procedures, guidance, and instructions.
  • Current and valid drivers’ license.
  • Must have an associate’s degree or above (or a current college senior) OR at least 2 years’ experience in supervisory or management experience, preferably in a retail or hospitality setting, professional sales (B2B or B2C), or military leadership.
  • Available to work a retail schedule (5 of 7 days, 45 hours, including weekends and holidays).
  • At least 16 years of age.
  • Authorized to work in the US and not require sponsorship now or in the future.
  • Paid Time Off (PTO) - up to 12 days earned the first year.
  • Medical Benefits – Health, Dental, and Vision Insurance coverage starts within 60 days.
  • Long-term Investment Matching Program.
  • College Tuition Assistance Program – up to $4,000 in tuition expenses covered.
  • Very generous Referral Bonus Program.
  • Casual Waterway Manager uniforms provided.
  • FREE CAR WASHES & FUEL DISCOUNTS.
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